Authentication
What should you never ask an active employee for?
Social Security Number
Who can register on the RTX website?
Any ptps. Spouse, beneficiaries and Alt payees do not have access to website.
What must you obtain for all retirees in payment?
Last pension payment amount.
Ptps who populates in DB7 as DC plan or no plan should be referred to where?
Alight 401K
If a ptp cannot confirm pension payment amount what can be done for ptp?
A unique code can be generated and sent to address on record.
Will a RAY/RAY ptp who is receiving survivor benefits have access to both benefits on the website?
No. Website will only display their applicable information.
A term vested ptp cannot remember the address on record, what can he use in lieu of address with leadership approval?
Month and year of DOH and DOT
How can a IVR PIN be requested?
IVR pin can be requested through the automated phone system and from web. Reset My Interactive Voice Response
What should be asked for on all calls regardless of employment status?
Name
EIN
DOB
ADDRESS
PHONE NUMBER
How long is a temporary pin good for?
20 Days