Jira \ Confuence
You can submit tickets to Jira (jsm) in different ways. Name 2 of these
Slack
BambooHR
Manually
Jamf Pro is a MDM for apple devices. There are 3 ways we get information into the system. What are 2 of these
Okta - User management
Apple Business Manager
Manually
Onboarding requests are sent to jira automatically. Where do they come from
BambooHr
Jira has 4 types of tickets. Name 2
Service Request
Change
Incident
Problem
Jamf has a main dashboard. Name 3 Items you should have displayed
All Managed Clients
Compliance - Device not Compliant
Compliance disk not encrypted
Compliance - firewall not enabled
Compliance - Last checkin
Newly Discovered Devices
Policy Statuses
Configuration Profile Statuses
10 days
Service Request tickets have sla's What are 2 that will pause the clock
Pending
Waiting for customer
Cancelled
Resolved
What is a way for Jamf to change settings on a machine
Config Profiles
Fedex
Purolator
Service Requests' have SLA's. What are these?
First Response 2 Hour
Resolve 8 Hours
Jamf collects an inventory about system information. Name 5 items that can be found in the inventory tab
SN, Model, OS version, Drive Encryption,
When new hires start when do we send their slack invite
Slack invite should be send out the last work day before they start
When responding to a ticket what is a quick that also provides consistency
Response templates
When employees are immediately terminated what command should be sent from Jamf
Wipe Computer
or
Lock Computer
When on boarding tickets have been updated what status should they be in
Pending