Cents and Segmentation
Booking Class Reunion
Change the channel
Hubbub
Performance Metrics
100

RSA and Gemini models use booking characteristics to guess between these 2 reasons for travel

What are business and Leisure

100

This happy acronym represents our tree-top classes in each cabin

what is JOY?

100

this category of TMCs comprised of AMEX GBT, BCD and CWT

What are globals/ GAM?

100

This DL hub is a real peach and the busiest airport in the US (by total pax boardings.)

ATL

100

passenger revenue per passenger mile

what is yield ?

200

Along with business and leisure this 3 letter acronym is a customer type

What is VFR?

200

This letter appears in domestic basic economy and awards classes

What is N?

200

Like Consolidators if they added accommodation and maybe some other stuff for their customers

what are Wholesalers?

200

Super Bowl LVII will increase demand for these two AA hubs

PHL PHX

200

How full we are... if we don't care about miles

what is Seat Factor (SF)

300

Often confused with elasticity, this metric & three letter acronym is why we have fare fences

What is WTP

300

Lufthansa loyalty members can book coach seats with miles in this class, which is also the first letter of saver award classes

What is X?

300

United's travel agency for booking hotels, Egencia, is owned by Expedia is best describe as this type of TMC

What is a national agency?

300

This Mile-High City is a hub we share with Frontier.

DEN

300

The flown load factor on flights that turned away demand or forced buy-up

what is MLF

400

Polaris is to DeltaOne as Comfort + is to this

What is economy plus?

400

Government traffic is mostly booked in this class

What is Y?

400

City ticket offices (CTOs) are lesser know parts of this channel

What is direct?

400

This tech-focused city is home to the Space Needle and DL’s newest hub.

SEA

400

this unit revenue metric includes all aircraft revenue beyond passenger fares, such as cargo revenue

what is TRASM?
500

It's not called  Polaris, the front cabin of EWR-SFO

What is premium transcon service?

500

These 2 big projects will help alleviate our reliance on booking classes

what are NDC and CP?

500

Search on these "OTA's" and you might book on united.com

What are Metas?

500

Hurricane Ian narrowly bypassed this AA hub.

MIA

500

This unit revenue metric that's adjusted to account for differing mileage across various routes

what is LOH Adjusted RASM

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