MSPC Handbook
Our HR representative firm.
What is SynchronyHR?
What is service of process?
We can withhold the identity of the us and/or the firm when calling a consumer - so they won't hang up on us.
What is false?
The primary area of law practiced at Miller and Steeno, P.C.
What is Creditor's Rights or Legal Collections?
An easy way to determine which disputes and hardships to note on the file.
What is any and all?
The point at which eligible employees earn vacation time.
What is after one year?
Laws inherited from England.
The templates we use when determining what to say to a consumer on the phone.
What are call scripts?
The number of suggestions, comments, and complaints an employee can submit each quarter.
What is an unlimited amount?
How often should we be noting files
What is consistently as new information is obtained?
The only way to earn a Golden Ticket.
What is be on time every day of an entire pay period?
What we call files when we first receive them from our clients.
What are Placements?
This is the most basic principle of the FDCPA
What is Don't Be Abusive?
Number of hours in a regular work week.
What is forty (40)?
What is no response?
How long ahead of time you need to request time off.
What is thirty days?
The era that debt buying went into "business"
What is the 1980s?
The amount in additional fees for the personnel we can collect on a judgment.
What is none?
The four states that Miller and Steeno practices in.
What is Arkansas, Illinois, Missouri, and Tennessee?
The two main codes used for disputes and complaints.
What are DD and CL?
What is known as the "introductory period" for new employees?
What is 60 days?
Choosing to appear or not appear in court, or choosing to file an answer or not.
What is a Defendant's response to the lawsuit?
The best type of legal advice we can offer the consumer.
What is none?
The website used to skip trace consumers.
What is TLO?
It's where all documents with information should be stored.
What is in the shredding bins?