Cancellation
Where do I cancel bookings?
Egencia website
Is there any option to exchange a flight online?
Yes, only dates and time
What is TAS?
Ticketing Automatic System
How do you identify the low cost flight is Egencia website?
Travelfusion label
which 2 filters can you select when searching for a hotel?
Brand, amenieties
Can I cancel non refundable bookings?
Yes, but not money back for customer
Where do the Tcs normally do the flights amendments?
Amadeus
What happens if TAS rejected to issue a ticket?
Ticketing team will need to reissue manually?
What is the meaning for OOP?
Out of policy
What is PHD? and how do you book it?
Private Hotel Database, offline
Flight cancellation, who do I do first to cancel a booking?
Ticket is issue or not
Tell me some scopes that applies to flight exchange.
Same route, airline location, cabin , class
Full itinerary, some part of the trip.
1 traveller only
How long since booking is created has an approver to approve a flight ?
72h
Can you mixed flexibility in a flight booking?
Yes, but it meanly works for domestic routes or EU points
Which label do you find for pay at the hotel rates?
Amadeus label or egencia /expedia hotel collect
A client calls you to amend his hotel booking from a king size bed to two standard ones. What kind of change is that?
Soft change
If booking is done 01feb, ticketing deadline is 03rd feb, tell me date and time that the approver can aprove the trip?
03rd 22:00pm
What is the meaning of Need more time to think?
Same that put a reservation on hold
Which is the colour of the label for those negociated hotel rates?
White label
Can a client change his ESR booked rate to Corporate rate?
No
Which product is an instant purchase
If by booking the client leaves "comment to your travel agent" where are we going to find it?
WBMI
To modify a hotel booking for a published rate (except for FR & DE POS), I can contact the hotel directly.
Yes