Virtual Communication
You have an urgent scheduling request and the requested interviewer has not accepted your invite. You need to have this interview confirmed by EOD. For the quickest response, you reach out to the interviewer via:
Teams
TRUE OR FALSE: You should suggest Batch Day scheduling to your recruiter when necessary
True
What is expected of a recruiter who is submitting a scheduling request when following SLAs?
That the candidate's availability is at least two days (or 48 hours) from the date of the scheduling request submission.
How do you structure your messages to HMs, interviewers and candidates?
- Short and to the point
- Bolding the most important info
- Using bullet points when providing multiple dates/times
TRUE OR FALSE: Any time you run into a scheduling conflict with an interviewer and/or candidate, always bring the problem to your partnered recruiter for them to resolve.
False. Try all proactive problem solving avenues you can on your own before escalating to your recruiter.
How do you bring up missed SLAs with your recruiter partner?
- Send a friendly reminder to them after missing SLAs the first or second time
- If it becomes a recurring problem escalate to your manager for assistance
BONUS: Make sure to indicate the missed SLA on the scheduling request ticket on ServiceNow
How often should you ping an interviewer who is not accepting your invite (for a non-urgent request)?
- Send the first nudge a couple hours after the invite has been sent and hasn't been accepted
- Follow up at the end of the day
- If the invite has not been accepted by the following day, follow up again before looping in your recruiter
When is Batch Day scheduling helpful?
When there are several candidates that need to interview with the same team over a short period of time
You & your recruiter are working with an HM to get their role filled and have them meet with candidates for HM Screens.
On a Monday, the HM reaches out to do individually asking you to schedule all the HMPS by Wednesday, and wrap up the onsites by Friday. This is not an urgent role, and has no urgent candidates. Your recruiter has not yet received availability from all the candidates moving forward, and still has some candidates to screen.
How do you get back to the HM to let them know what they are asking is not realistic?
Flexible answers; looking for mention of:
- SLAs (RCs have 48 hour window to get scheduling done)
- Candidate comms take time, can't control how quick all candidates move & how quickly they respond to set up interviews
- Need time to coordinate onsite interviews with multiple panels
- Since this is not an urgent role, need to respect recruiter, RC and candidates timelines and working speeds