Easy
what does EDF stand for?
Électricité de France
True or False
Payments can be taken on SAP
False
When a customer shows signs of dissatisfaction what should we do?
Log a Complaint
What does COS stand for?
Change of supply
If a Quote ID starts with AP, What system did we use to do the quote?
MyDash
What is a Business agreement number known as?
Account number
What 2 systems can we use to update a customers payment method?
MyDash and MyQuote
How often will a DDWA customer get a bill?
Monthly
What does PSR?
Priority service register
Can a new acquisition be completed on MyDash
No
what is an outsort?
error on the bill
What does DDWA stand for?
Direct Debit Whole Amount
How is RPA Calculated?
Estimated annual spend divided by 12
What does Purl stand for?
Personalized url
What does BTS stand for?
Bangtan sonyadan
Were can we view the customers bill?
SAP and Mydash
True or False
We need to bill an account when doing a payment method change?
True
What factors can impact a customers RPA?
Weather and customers current tariff
What is a withdrawn energy plan?
Energy plans that are still active and being billed but have been withdrawn from sale to new customers
Who is the leader of BTS?
Kim Namjoon (RM)
when will a BDD customer receive bills?
Interim and Periodic Review
When will we set a Dependency date?
When we are depending on another department for help
When will a BDD customer receive an automatic refund?
at a periodic review
True or False
We need to perform a reset clearing when a customer has paid a bill that needs to be reversed
True
How many members are there in BTS?
7