Genesys
AUX to use when logging in before the shift starts.
What is Not Ready - Log in?
Note including Summary of case, Summary of actions and Next steps needed.
What is a mandatory internal note?
The full name of YCS.
What is Yield Control System?
An AGP program which is designed to target newly onboarded hotels.
What is AGP via EC?
AUX to use when away for any type of team meetings, town hall, Ask Me Anything, Focus groups, etc.
What is Not Ready - Meeting?
Status to use when the request is awaiting a resolution from a 3rd party, someone who is not under the AST departments such as PS-Operation or Finance only to the escalation that is response required.
What is On-Hold status?
A high-impact property.
What is an A-classification property?
The user access needed for partners to access Finance tab.
What is YCS 4.0 Finance Hotel User - General & YCS 4.0 Finance Hotel User - Supervisor
A program to increase the exposure of the property on the Agoda website. The property is able to buy a guaranteed ranking or spot on our website for two to four weeks.
AUX to use before changing AUX i.e., Meal, Personal/Break, End Shift, Meeting, Coaching, Training.
What is Not Ready - Leave Soon?
It is sent to the requester on the 2nd and the 3rd day since the ticket has been submitted as Pending.
When is a reminder sent?
The feature allows the host to accept the request from a customer before the booking is confirmed.
What is Book on Request (BOR)?
The tool used by AST agents to grant/remove YCS access for partners.
What is Security Back Office (SBO)?
It is Agoda Program that has the most dynamic growth tool which allows properties to improve their visibility on Agoda in a targeted way.
What is Agoda Growth Express (AGX)?
AUX to use when TM approves on not taking VO calls and only doing emails on Engage V3.
What is Not Ready - Case Work?
A request about the same hotel and the exact same issue.
What is a duplicate ticket?
A piece of software that connects the property to OTAs and synchronizes availabilities and details across all platforms.
What is a Channel Manager?
Tool AST agents use to check what YCS access to give specific global chain properties.
What is Chain Matrix Dashboard?
This is a new feature provided for hotel partners to have some visibility on their Rate Channel setup, as well as able to control and adjust the setup by themselves.
What is YCS Rate Channel Self Sign-up page (Channel SSU)?
AUX to use when away for 1:1 Meeting with Team Manager.
What is Not Ready - Coaching Receiver?
Requester used for internal escalation for us to track the hotel ID and details.
What is the dummy email address (HID)?
Account that has inventory in all the core markets around the world e.g. Hilton, Hyatt, Marriot, Accor, IHG, Best Western, etc.
What is a Global Chain?
Pages that AST agents check when performing verification.
What is View Authorize user page, Contacts (old), Contacts?
This is the period of time (most typically measured in calendar days) between when a guest makes the reservation and the actual check-in/arrival date.
What is lead time?