Case Entry
An office requests a surgical guide, what do we need?
Cone beam or CT Scan sent in slices
How should a 5 unit waxup be entered
Waxup & Siltec
An orthotic is?
Rehab orthotic
An office calls wanting to see when a case will be shipping, what do you say?
This case is expected to arrive by end of day on the due date.
What are the shipping fees for classic & cosmetic cases
$10 for classic
$20 for cosmetic
If a scan is being added to a case that is already in lab, what are the proper steps?
Add the scan as a product
Scan in paperwork
Find the case and take the whole pan to Michelle
An office wants a flipper, how do you enter?
Flipper +
the teeth they requested
An office wants a retainer with 4 teeth, how would that be entered?
Essix Flipper( includes 1 tooth)
+3 teeth
An office calls wanting to speak to a tech, what are the protocols before the call gets to them
Ask what the call is regarding, see if its actually for the tech, or see if we can access the case so they have it in front of them while they take the call and then transfer accordingly
What is an office that requires 2day shipping
McPherson, AK 201, Limbird,
What are the scenarios that you would notify a scheduler via email about a cosmetic case
If a case is being put on hold
If a case is being taken off hold
Units change
Cancelled case
What is the difference between Bruxzir and Bruxism
Bruxzier is a zirconia crown
Bruxism is refrencing a nightguard
Steps for Saturday Delivery
Add correct address to account
add alt address into the specific case
Change shipping to P.O
Add Saturday delivery in Invoice Notes
How to enter a classic implant case, digital & analog
Digital: Implant crown product + digital implant model with correct teeth
Analog: Implant crown product + Implant model with correct teeth
What is everything needed for a cosmetic case
Prepped Impression or Scan
Temps or Waxup (whatever they request us to follow)
Photos (shade, facebow or stickbite, prep shade, temps)
Check to see if case is pre scheduled & give date accordingly
What is a stayplate
Flipper
What is the commit times for Priority Overnight
Depends on the area
What is the protocol when a case comes back from try in
Invoice the case
Right click, edit invoiced case
Remove Shipment date
Remove tracking number
Un Invoice case & enter accordingly