CUSTOMER SERVICE
GROUPS
OE
ACCELERATORS
SOFTWARE TOOLS
WILD CARD!
200
What are the parameters for a customer to return product?
List at least 2.
What are .
.1-must be within 90 days (no credit given after 90 days).
2-Must not be expired product.
3-Must not be discontinued product,.
4-No returns for CWS,(white strips or serum), Scope, Crest Mouthwash, or Fixodent items due to temp control requirements.
5-IMPRINTED toothbrushes cannot be returned for credit.
ALSO: Items purchased as bundles must ALL be returned, including Free goods, AND, Items MUST be returned in original unmarked boxes/NO PARTIALS WILL BE ACCEPTED.
(PAGE 23 of PRODUCT GUIDE)
200
This is where we find what products a group can order as well as their pricing.
What is their formulary?
(Found in SF HYPERLINK, ONE DRIVE (AKA: SHARE POINT), or Mediafly, or your notebooks).
200
How many different Ortho Systems do we offer?
What are they and what are the pricing for Professional Tier?
What is OE System system ($99.99).
200
This is the Hydrogen Peroxide %, and the number of applications, in the 3D White Strip Supreme Professional White.
What is 11% H2 02 (Hydrogen Peroxide), and 21 applications (42 strips).
*Pro Effects is 11% and 20 applications.
200
This is 2 ways to process an ER sample (trial kits) in SF for inventory purposes.
What is ETB (Electric Tooth Brush) Survey and QR code?
200
These are the rebate amounts, and the kits they go with that P&G offers to patients.
What is:
VEG KIT $10
TGH KIT $20
WHITENING KIT $30
400
This is the form to send in for Rebates?
What is, there are no forms, it is digital only now.
400
Where can I find a snapshot of all GROUPS we service, showing me Pay tier, promo availability and ordering info, to name a few.
What is Group Channel Cheat Sheet.
400
This is how a patient would return a brush they received as part of their treatment plan.
Warranty needs something from the office that documents this where the brush came from
-Generic receipt showing date of purchase & price.
-Tx Line item number (We want to encourage offices to do this vs just "giving away" the brush so there is a record) office uses to prove patient received from this office.
400
These rinses contain CPC.
What is CPH Complete Clean (Blue rinse),
and CPH Advanced Enamel Care (Purple Rinse).
400
This is where I can find how much an office in my territory is spending, or if they are working with a distributor in Salesforce.
What is Office NOS Details tab?
400
What are the components of our Whitening and Gum Health Kit?
WHAT ARE...
800
Where can I turn to get assistance when there is an issue with an order?
What is Customer Service,
OR
Support tab in SF.
(OR YOU CAN REACH OUT TO YOUR MANAGER)
800
Name the Diamond group accounts.
Who are Heartland, EDA, and PDS.
800
These are the Brush heads, and how many of each, that are included in the OE Bundle kits
What are 1 Ultimate Clean, and 1 Targeted Clean?
800
This is how many tubes of Fixodent adhesive come in a box.
What is 50?
800
This is the promo code I need to enter to set up a loyalty plan for ER, and this is the code I need to set up a manual plan, in Pro Shop.
What is there is no code needed for this? :-)
You just need to align the loyalty product on auto ship with the product ordered, be it manual or ER.The price of loyalty item will vacate when item drops for shipping.
800
The iO2 for adults comes in two ordering platforms. (ORDERING STYLES)
Explain the differences and names of the 2 platforms.
What are Daily Clean & Starter kit.
Daily clean comes bundle and is $47.99
Starter kit is not bundled and is also $47.99 unless they by 9 cases. then they get a $23.00 discount.
1600
These 3 products can NEVER be returned for any reason.
What are CWS , Fixodent, and RINSES? 
1600
If a group is designated to order for themselves, and office tells me they cannot place an order, this is the process I need to take to place the order for them.
What is Call CS?
If a Group has their own ordering tool, we MUST let them place orders.
SALES TIP:
The best thing we can do is act curious about ordering system and ask them if they will let us watch them place order ,to ensure it gets placed. If we place the order in Pro Shop, it will be cancelled. You do not want that.
1600
How long should Ortho patients brush with each brush head?
2 min with Ultimate Clean.
1 min with Targeted Clean.
1600
If you are unhappy with your whitening results after using CWS or CWE, You should do this.
What is.....
1600
This is where I would go in Tableau to find the LOSS & GAIN report of the offices in my territory.
What is Filter in My Territory NOS FY to "Previous Closed Months, and SORT by Gains or losses?
1600
This is the exact size of Crest Gum Detoxify toothpaste's available to customers.
What are:
.85oz (sample size)
4.8 oz (full size)
2.6 oz (loyalty paste)
2000
Where can I find a list of the items and limits that customers cannot exceed when ordering our products?
What are Resale agreement or Product Guide.
2000
This is the only way I can place an order for a group that has it's own ordering tool (i.e.PDS, Heartland etc.).
What is Credit Card order for Trial kits ONLY?
2000
This is what we would recommend in a De-Banding Kit for our Ortho offices.
What is CWS ?
or New Whitening Bundle.
2000
These are the only 2 rinses/mouthwashes that come in small 1.2 fl oz size.
What are Scope & Enamel Care Rinse.
2000
This is where I can check in Tableau, to see how close I am to achieving my monthly objective.
What is any of the metric tabs, ER NOS, CORE, or Total NOS?
Click on tab, and chart will show where you are currently, and dotted red line will show where you need to be.
2000
These are the 2 types of iO2 kids ER brushes that come in Lilo & Stitch or Spiderman.
What are Kid's 6+ brushes?
