What is that?
What is the acronym we use for active listening skills?
MRPISS
Why don't we ask "why" questions?
Puts the person on the defensive. It can also come across as judgemental.
Instead of "commit suicide", we say _________?
Die by suicide, kill yourself
What does the term "buffer" mean when assessing for suicide?
It's the thing/person/event worth staying alive for. It's the person's connection to life.
Why do we no longer say, "Commit suicide"?
You commit a crime.
Instead of "I think", we say __________
"It sounds like _______"
What is the acronym we use for our call process?
MESFEOCA
Why don't we use closed-ended questions?
Limit the responses and don't always move the conversation forward.
Instead of "You must feel so angry", we say ________
"It sounds like you feel angry"
What is a suicide follow-up call and to whom can we offer it?
It's a call offered to someone expressing suicidal ideation or intent.
It can be offered to someone 21 and over expressing medium or high lethality, or a youth expressing any lethality (must live on Long Island or the boroughs).
Why don't we say "definitely" or that something "will" occur?
We don't know that.
Instead of "I know how you feel", we say __________
"It makes sense that you would feel that way."
What is a suicide outreach call and to whom can we offer it?
An outreach call is a call made to someone potentially experiencing suicidal ideation. Offered sometimes during third party calls.
It can be offered to someone 21 and over expressing medium or high lethality, or a youth expressing any lethality (must live on Long Island or the boroughs).
Why do we ask if someone expressing suicidal ideation and intent has taken any steps towards killing themselves before calling us?
To assess immediate safety, in case an intervention is needed.
What is the "24/7 wrap" and how is it used?
It's used at the end of a call to inform the caller that they can call us back 24/7.