Peds
Where is the serial number listed on a pin pad?
On the back of the ped on the bottom white sticker labeled s/n
What is in between the terminal and wall outlet
UPS
What is IP of CU?
10.site.number.122
What port on terminal does cash drawer plug into?
CD1
What is RSC address
45 Ottawa Ave SW #600, Grand Rapids, MI 49503
Where do you order a longer POE cable for Tap To Pay?
Level 10 Portal
Where do you RMA a scanner
ITrac360 website
How do troubleshoot Service loop not working for CU50?
reseat USB from TSP then power cycle CU
How do you run Cash drawer test?
C drive: p15xx-> cash Drawer test, click cd1
Then click open drawer
When did Meritage open?
August 1986
How do you troubleshoot Lane 3000 offline
1.Ping ped
2. Reseat POE cable OR power cycle with yellow button and pound sign
How to fix terminal showing as kitchen screen?
1. Set only affected terminal to RAL on BOH
2. Grab RAL file from a working terminal
C:/ProgramData/NCR/RAL/AlhAdmin.xml
3. Move file back to your machine
4. Edit file on your machine for term RALing
5. Move file to terminals that shows Kitchen screen
6. On terminal select POS terminal
How to troubleshoot timer offline
Power cycle CU and TSP
Check if UPS is powered on
Reseat patch cable
What do you do if printer is printing question marks?
Configure dip switches
When did Meritage open the first Morning Belle?
September 2019
If store loses Lane 3000 pin pad, where do you order a new pin pad?
Level 10 portal
They will be charged for not returning old one
How do you fix a 1530 Touchscreen issue?
1. Go to manager menu and select calibration
2. If error, VNC into termainl and open file explorer
3. Navigate to C:\Drivers\3M_Capacitive_Driver
4. Run the RunMe.bat file and wait for the drivers to finish reinstalling
5. If not working then, Open Control Panel and go to Programs and Features
6. Uninstall and then reinstall Radiant Platform Drivers Gen3
How to fix timer monitor not working?
Reseat video cable from monitor and CU
Plug monitor power cable into different outlet
Describe Chili well cables for JS-980
How many states is our Wendy's in?
Bonus if you can name them all
16 states
Arkansas, Connecticut, Florida, Georgia, Indiana, Massachusetts, Michigan, Missouri, Mississippi, North Carolina, South Carolina, Ohio, Oklahoma, Tennessee, Texas and Virginia.
Where does pin pad cable run go to?
From ped to wall biscuit to punch down to Cardholder switch
How do you troubleshoot a 1535 Touchscreen calibration issue?
1. VNC into term and open control panel
2. Select tablet PC settings
3. Select Setup (make sure RSSEngine is killed)
4. Have manager complete calibration process
How to fix timer not reporting dayparts?
Verify timer is online
Verify all settings on the timer are correct as per configuration onenote
If that didn't fix it, factory default timer
Describe chili well cables for a 1530
What was Meritage Hospitality formally known as?
The comp any was formerly known as Thomas Edison Inns, Inc. and changed its name to Meritage Hospitality Group Inc. in May 1996