Communication
Putting yourself in someone elses shoes is called what?
Empathy
Who is the best teacher
Aman
How to ask a resident if they are hungry if they are non verbal?
Give them a pen and paper, hand gestures
What is an example of a small culture?
Sports group
What do questions that clarify seek?
Understanding
Factors affecting communication
Perceptions, mood, experiences, gender, age
2 types of questions?
open and closed questions
3 components of non-verbal communication
Environment, voice, body language, facial expression
T/F? Holistic communication requires the healthcare professional to use sympathy
What are some defense mechanisms?
Denial, displacement, repression, suppression, projections
Effective communication involves a message, ___, ___
Sender and Receiver
Another word for space?
Proximity
The skill of questioning depends upon another beneficial skill. What is that skill?
Listening
Holistic communication requires a willingness to communicate about?
Contexts, life experiences, thoughts, needs, desires
Things you can do for self care
Exercise, yoga, journal, therapy, getting your nails done
Define Transliteration
the exact translation of each work or sound spoken, regardless of meaning
T/F? It is important to avoid over-identifying with the person and their feelings
What is not a part of non verbal communication?
Speaking
what is the model that symbolizes bowties come in all different shapers, and colors.
CES model
Common method of gathering information through personal interactions
What does SOLAR stand for?
Sit, Open Posture, lean towards the person/s, Eye contact, Relax
Barriers to effective listening
Judging, ignoring
Paralinguistic features of the voice?
Emphasis, Pauses, Tone
3 elements of holistic communication
Respect, Confidentiality, Empathy
Define conflict from your textbook
A struggle or clash between two different or opposite ideas, thoughts, people, or principles.