HotKeys and Function Keys
From the Reservation Screen, What Hot Key(s) would you press to start a QSP?
U - Q - Enter
Customer states they returned 3 hours earlier than RA shows and would like the additional amount charged refunded. Which CCRI?
Update Rental Information CCRI
What is the Airport Code for Orlando Intl Airport?
MCO
What is the station code for Enterprise?
N02E23
Who is the newest member of Team Altima?
Tracey
From Finance, What Hot Key(s) whould you press to get to RA Details?
R-R-S
If a Non-Emerald Club member calls and request a coupon code be added to their closed rental agreement, would you use a CCRI for the adjustment? Which CCRI?
Coupon CCRI
What is the Airport code for Piedmont Triad Intl Airport?
GSO
How would you look up an incident if customer can only provide the incident number?
From Reservation Screen - UQ-F2 (enter Incident number) F3
What team member of Altima is an Army Veteran?
Keith
From Finance, What Hot Key(s) would you use to go to Modify Rental?
R-R-Y
Which CCRI would you use to change the base rate or to add a CID?
Modify Rental CCRI
What is the Airport code for Greensboro Intl Airport?
GSP
For an airport rental, how would you find rental agreement if customer cannot provide RA details?
Location & date picked up, last name.
Who has been a member of Team Altima the longest?
Harvey
From Finance, What Hot Key(s) would you use to go to Reservations?
R-E-S
Customer is charged for FSO - Which CCRI do I use to remove the charge?
Line Item CCRI
What is the Airport Code for Billy Bishop Airport?
YTZ
What System is replacing Odyssey?
Green Light
What Department did our Team Altima Christa promote to?
QAC
From Default Station, what hot keys would you press to change to an Alternate Brand?
f12 -C
What Does CCRI Stand for?
Credit Card Replacement Invoice
What is the Airport Code for Fargo Hector Intl Airport?
FAR
What does QSP stand for?
Quality Service Process
What game show did Whitney Audition for?
Family Feud