Printer Issues
What you say when a student asks if you can print something for them.
What is No?
These are tasks that should be done every week.
What are inventory, room checks, and stacks searches?
It's what you do when you get a spam call at the circ desk
What is hang up?
What you do when an EZBorrow book arrives in the mail for our patron and the cover is torn.
What is send a note in the ReShare chat for the book about the condition upon arrival.
It's what you give to a student with a Hold for Authentication error.
What is the IT Hold for Authentication error handout?
Where you look when a patron says they requested to view a print thesis in the library and were told it was ready.
What is the box above the tech services box?
What you say when a patron asks, is the Holocaust Center doing tours right now?
What is "advance tickets are required. Here's the website and phone number. More info is on their door"
What you do when you a book won't process in EZBorrow.
What is check the EZBorrow Manual?
What you do when someone tells you the printer has a jam.
What is submit a ticket to the Copy Center?
What you do when a book has a really faded call number and you cannot read it.
What is fill out a tech services form online and put the book in the tech service mail box?
How long you wait to cancel a reservation when a patron doesn't show up
What is 31 minutes?
What you do when a patron says they cannot log into ILLiad.
What is have them email ill@chatham.edu or talk to Memuna/Laura if they are around?
You should also verify that they are using the correct login information - student ID number, adding a zero if faculty/staff, last name case-sensitive.
What you tell a student who asks how to print in color.
What is send to followme-colorprinting? (Directions for adding this printer to the lab computers are available at the circ desk).
Where you look when you cannot remember a library policy.
What are the Staff Guides?
What you do when you try to check out a book to a patron but you get a message in Koha that it cannot be found.
What is use the manual checkout form and make sure the book goes with the patron as long?
What you do before handing a library item to the patron who requested it.
What is check it out in the appropriate system?
What might be the problem when a person has tried everything they can to print, the job appears to send, but nothing prints.
What is they've reached their print quota? They should contact the Copy Center or Post Office to have prints added to their account.
What you do when you are seriously concerned for your safety and the safety of others in the library?
What is hit the panic button?
Where you put an item that a patron wants to leave for another patron to pick up at a future time.
What are the drop off/pick up bins?
Where to look when a patron wants to know the status of their EZBorrow request.
What is ReShare?