Device Tracking Tool
What device can be used to check the status of a customer's trade in?
Device Connection Tool
What actions are displayed in the Promo Dashboard?
Active/In-Process/Pending Action/Completed/Removed/Available
It is recommended to use which browser to access the tool?
Chrome
Customers will see what if they are not enrolled on the first cycle and continue to meet eligibility when the seconds cycle runs?
A double credit
Where can the customer can log in to print the shipping label to send their JUMP! or trade-in device to T-Mobile?
Device Connection Tool
Some service offers require that the customer submit online where to enroll in the offer?
Is the promo dashboard just for care employees? True or False
False
The T-Mobile promo tool does not support what?
free line credits, EIP promotional bill credits, or monthly credit offers)
If customers are receiving more than one offer, the monthly recurring charges will not credit below what?
0