Checking acounts
What is the monthly maintenance fee assessed on a SimplyOne Account?
$5
A pre-set notification in which the customer and the banker set a specific time/date to speak regarding their accounts is called
An Event/ Apt
What is the cashiers check fee?
When is it waived?
7
If the check is payable to themselves or if they are in a simplymax checking
True or False: Non-customers can buy a money order from us for up to $1000.
False- non-Flagstar customers can no longer purchase money orders.
Who do referrals for mortgages go to? (What is the name of our mortgage partner?)
Darlene Leaks
What is the fee for a stop payment?
$36
T or F: A customer walks into the branch to make a deposit, but you uncover that they need a CD and open a CD on the spot. This is considered an apt
False
What is the fee charged per statement copy on a personal account?
$5
SimplyOne account can purchase cashier's check, but for a lesser fee.
False- money orders only
Name two business account types offered to our clients?
*Added 100 points- what's the minimum deposit to open a business account?
Standard business checking
Enhanced business checking
Premier Interest Business checking
Business Analysis Checking
If a non-customer is cashing a check, what does Flagstar say to charge them?
$7.50
If you call a customer and notice the number on file is a bad number or disconnected, what steps should you take?
Disposition call Bad Number/Disconnected, then create a restriction/Note in DNA requesting their Phone/email up to date.
What is the annual fee currently on a HELOC?
$75
*Waived the first year
6 months
If a customer wants to send ACH payments via online banking, what is the name of the online platform that is recommended for them to be on?
Bonus 50 pts: Who do we send this referral to?
Treasury Access
Sondra Miller
How does someone avoid the monthly maintence fee for a SimplyPlus checking?
-If they are over 50 years of age
-If they maintain $1000*
-$5,000 in linked balances.
*Average Daily Collected Balance
True or False: Using Architect, A customer can block their debit card, set limits, and controls under debit card controls in their settings.
True
What is the incoming wire fee for domestic wires?
$10
We can accept a check that is dated how many days earlier than todays date?
1 day
In what account type does a customer receive free cashiers checks or money orders?
SimplyMax Checking
True or False- If a small business wants to use Architect personal platform, they can
True
What is the fee for a money order on a simply one account?
$1
T or F- You can cash a check payable to a business for someone as long as they are a customer?
False- you must deposit the check into a business account that matches the name on the check, then w/d what is available.