Unique Values
This value ensures you have a team invested as much as you.
What is Accountability?
This 140+ year old communications and technology brand, had an ambitious vision to provide a connected experience for millions of customers
Who is AT&tT
Also known as "Salesforce Way"
Trusted Relationships, Alignment, Human Centered, Platform Mindset, Continuous Innovation
What are the five elements?
A strong focus on sharing our 22+ years of product best practices so that you can skill up your team on Salesforce, confidently build on our evolving platform, and drive a sustainable roadmap and outcomes.
What is Unrivalled Salesforce Expertise?
These elements helped AT&T develop a highly-tailored roadmap aligned to their vision to connect their 5 customer touchpoints - store, website, email and mobile, engagement center, and home
What are trusted relationships & platform mentality?
A "way" to present to our customers “How” to be successful in this Success From Anywhere world or how they need to think and work differently!
What do these five elements synthesize?
This is what one receives from having one team with your Success Manager, Account team, as well as engineering, product, and R&D to give you a direct line and immediate guidance to upcoming feature releases and the product roadmap.
What is Innovation:
AT&T chose to partner with this team to achieve their ambitious Customer 360 vision and establish new ways of working.
Who are Salesforce Professional Services?
They have the foundation for consistent & repeatable value realization from Salesforce in a faster and innovative way.
If a customer use these elements together, what could they reach?
When your partners #1 goal is to help you get the most value from your Salesforce investment.
What is Accountability?
This is now the fastest rollout at AT&T.
What is 5 months?
Which of 5 elements focus on "Make faster decisions with radical transparency"?
Alignment
This is at the forefront with our Leading Salesforce Experts that partner with your team to see value faster and drive adoption and skill-building to become self-sustaining long-term.
What is Expertise?
To deliver long-term value with Salesforce. We are trusted advisors, and courageous enough to challenge customers with ambitious visions and new ways of working, beyond just technology. We help them design relationships with their customers, employees, and communities that will last.
What is Salesforce Professional Services Mission?
Shift from "Big Bang delivery" to "Continuous delivery"
What mindset's change is required to start with Continuous innovation?