Out of Refills
The first thing the bot should do in a Proactive Out of Refills Case
What is Send 2 refill request faxes?
The question you should ask about the member's bottle
What is "What's the date on the bottle?"
The tab in Orinoco where Emergency Contact is stored
What is Care Team tab?
The first step in escalation
The channel where MAGII announcements are posted
What is #magii_announcements?
What is DMG Refill Protocol?
The question you should ask about the member's quantity
What is "How many tablets do you have on hand?"
The place in Orinoco where the application can be found
What is "Main Timeline?"
The final step in escalation
What is Provider Network case?
The channel where Coverage requests should be posted
What is #magii_coverage?
A 30 minute appointment with a DMG Provider
What is Care OnDemand?
The best way to overcome a Stockpile barrier
What is "Discard the medication?"
The people who contact PCP offices/pharmacies for alt contact information?
What is AHS?
Where the provider group Escalation information can be found in Orinoco
What is Coordination Cards?
The Pharmacy channel for fun
What is #pharmacy_donut?
A 1 hour meeting with a DMG Provider
What is CAV?
A way to safely discard medication
What is "Mix with dirt/kitty litter and water?" or What is "DisposeRx dissoluble packets?" or What is "Fire Department/National Takeback Day?"
The amount of Member attempts that must be made before abandoning the case
What is 6?
The channel you post in Slack when escalating to Devoted Provider Network
What is the [State] Peformance Channel?
The channel to ask MAGII case questions
What is magii_coordination?
The name of a Care OnDemand Case Type
What is a Clinical Triage case?
The person/people who solve Stockpiling barriers
What is "YOU?"
How often you should work a case with fewer than 30 days till GNA
What is at least every 2 days?
What is Add Case?
The only pharmacy channel that applies to the entire pharmacy team
What is pharmacy_coordination?