Business Accounts
This is where you find the minimum balance requirements, transaction limits and features for all business checking account plans
Disclosure of Products & Fees- Business Account & Services and/or IRIS- Products & Services- Business
True or false: the cost of fraud protection solutions can be covered by earnings credit for analysis customers
True
the cutoff time for transmitting deposits via RDC.
7 pm PT / 8 pm MT / 9 pm CT / 10 pm ET.
the conditions to meet to have the Premier checking account free
Direct deposit of $4000+, combined daily balance of $5000+, Equityline of $100,000+, or consumer loan of $25,000+
the 4 types of personal credit cards we offer
Rewards with a Fee Visa Card, No Fee Rewards Visa, Cash Back Rewards Visa, and Smart Option Visa.
Which business accounts, if any, earn interest?
business checking w/ interest(3CWI), business interest checking(3IOLTA), core checking w/interest(4CWICO)
The cutoff time for customers to decision ACH Positive Pay.
12:30 pm PT/1:30 pm MT/2:30 CT/3:30 ET
the card brands WorldPay accepts?
WorldPay accepts all card brands
the options a personal customer has for OD protection
personal checkline reserve, personal savings account, or HELOC
Where can a personal customer see their total rewards/points?
Online banking, credit card statement or firstcitizensrewards.com
This is the monthly maintenance fee for an analysis checking account.
$22.50
The monthly maintenance fee is always charged, regardless of balance. It can be offset by earnings credit if the customer’s account balances are high enough
this is how you enroll a customer in ACH Positive Pay
Associate completes enrollment in Pathway. You must collect a signed TMS Master Agreement and TMS Acknowledgment of Services and upload it in Pathway.
what is Electronic Data Interchange (EDI)
Electronic Data Interchange (EDI) service provides additional payment information, such as invoice and purchase order numbers, for ACH transactions that post to a business client’s account. The information is extracted from the ACH transaction files and emailed to the client.
the two personal savings accounts FCB offers
regular savings and MM savings
this is the transfer fee when the checkline reserve is used for OD protection
12.00 per day
Transfer fee does not apply to Prestige Checking or
Employee Checking account customers.
this is the tool that can help understand an analysis statement.
The “How To Read My Analysis Statement” handout on The Spot
the difference between Positive Pay & Reverse Positive Pay
With Positive Pay the customer must submit a check file in advance, against which checks trying to clear are compared. Any checks not submitted in the check file are presented as an exception which the customer must then manually decision (either pay or return) using their online banking platform. With Reverse Positive Pay, the customer receives notification of all checks clearing their account and they must decision each item manually using their online banking platform.
5 functions available to customers through the manage cards section in digital banking.
A business customer can lock their card, order a replacement card, report their card lost/stolen, add a travel notice and change their PIN. It also lets them know what the primary checking account is linked to that card.
ATM withdrawal limit for the Premier account
$600.00 per calendar day
this is the process for referring a mortgage
Submit a mortgage referral by directly contacting your Area’s assigned Mortgage Banker and submitting EZ Form 248
this is the information you need and how to request a proposal for commercial analysis relationship.
Gather 2-3 months of statements (preferably analyzed statements if the customer is currently setup in an analyzed account at their current bank) and submit EZ Form 1720 to request proposal from TMS partners.
Upload statements to EZ Form.
For ACH transactions, how long do business customers have to notify the Bank of fraud?
Within 24 hours of the debit posting
The annual fee and interest rate for our PCard
There is no annual fee and interest rate (because balance is paid in full each month).
the deposit value for a personal MM account
$100,000
what does consumer cell phone protection entail, and what does a customer need to do for coverage?
physical damage and/or theft to cardholders cell phone and up to the first two additional lines
covered when the cell phone bill is paid using First Citizens credit card