Retailing
Products
The retailing approach that places the focus on creating a seamless shopping experience for customers by integrating multiple channels.
Omnichannel
The type of shopper that tends to spend a lot of time checking out products and prices through online sites, visiting different stores, and comparing retailer ads.
Comparison shoppers
The type of mindset that best helps you grow and learn as an employee
Growth mindset
Service that is designed to be tailored to a specific customer's needs and interests.
Personalized service
A standard term that describes the audience of retail stores-the actual people who buy things from stores.
Customers
An interconnected system of approaches for meeting the goal of retailing, which is to provide customers with the merchandise and services they want.
Retail ecosystem
Recreational shoppers
The type of mindset that limits your ability to grow and learn as an employee
Fixed mindset
The delivery of a positive, memorable experience that is more than what the customer expected.
Quality service
Services
The percentage of jobs that are retail jobs in the USA.
20-25%
Innovation/trend shoppers
A type of question that cannot reasonably be answered with "yes" or "no"
Open-ended question
Products that are developed by national or international manufacturers and then sold under another brand name that is available only at a particular retailer's stores.
Private label
Things that a manufacturer produces.
Finished products
The kind of shopper that takes a long time to make a purchase decision, and might return to a retailer several times before making a purchase.
Comparison shoppers.
The shoppers who are rarely the first to try new products.
Followers
A type of question that is designed to elicit a "yes" or "no" answer.
Closed-ended question
Program that provides incentives to repeat customers who are loyal company brand shoppers.
loyalty program
This holds large quantities of products that are later sent either to retail locations or directly to customers.
Distribution center
The kind of shopper that tends to make quick purchase decisions, often buying inexpensive items that are not of high importance to them.
Impluse buyers
Behavior influences that come from customer's family and friends.
External social cues
Hearing and understanding what a speaker is saying out loud and any messages that are suggested other than the words.
Active listening
The practice of recommending additional products that complement the customer's purchase.
Cross-selling