AV Names
an aromatic plant with grayish-green leaves that are used as a culinary herb, native to southern Europe and the Mediterranean.
HINT: People use this to get demons/bad spirits out their house/space
What is SAGE
What does RC stand for in Customer Sucess department?
What is Ring Central
What does UPI stand for?
What is Unwanted Public Interaction?
What does IE stand for?
What is Incident Experts
What is 1+1+10 x2=
What is 24
What is Grass Hopper
All SF cases should be responded to in less than ____ mins.
What is 10 mins
True or False: We verify passengers location to "Onstar" during emergency situation?
What is True
What does FSR stand for?
What is Field Support Representatives
What is cruise address?
Hint: Scottsdale Office
What is 14555 N Hayden Rd Scottsdale, AZ
They come in many flavors, most popular chicken and beef
HINT: They were once sold individually for 10 cent
What is Noodle(s)
This is when/were we reply to emails, inquiries etc with concerns, comments, feedback from Riders/Passengers/Potential Riders
What is Sales Force?
Passenger is in AV, the car behind is getting shot at. Do we call onstar?
HINT: Is passenger safety at risk?
What is "Yes"
How can a rider initiate a call to HALO?
What is Rider can initiate a HALO call by using the in-app 'Help' button or pushing the AV's in-cabin 'Help' button
What does SME stand for?
What is Subject Matter Expert
This is a vegetable that is famously known in the south to go with corn beef.
What is Cabbage
We need at least 1 agent logged in to this daily between the hours of 9-5.
What is Beta
True or False: Onstar can get intouch with ALL EMERGENCY services (i.e. fire fighter, ambulance, police etc)
What is True
What do MWCC stand for?
What is Multi Way Comms Check?
What day is Mother's day this year?
What is Sun, May 14, 2023
This is what they played as a group at the end of Titanic when the boat was sinking. (instrument)
What is Violin
Cognizant's POC's should be posted in which SLACK channel
What is Driver less Drives channel?
True or False: CS can acess camera's that shows the outside of the car?
What is False
CS would need to join Google Meet with IE
HALO stands for?
What is Human Assisted Live Operations.
What kind of cars are Cruise current AV's?
What is chevy Bolt