Authentication
What you can use to Authenticate a NEW account?
Order Number
Case Number
When you add a Log a call?
When the case still open and the call is related to the same subject
What is the tool that you use when you need to check an appointment?
go/DST
When you should transfer the call to LnR?
*Cancellations
*Phone line Rate plan change
*Phone line Discounts
What is the 3Y contract rate for an internet 150mbps?
$85
What you can use to Authenticated a LTD or INC account?
PIN
CAN
Last Payment Information (date/amount)
Contract Number
Where you need to add the Order or Ticket Number in your case?
Order or Ticket Number
What tool we use to qualify a Fibre address?
SFDC / Check Services
When you should transfer the call to Credit services?
*Payments
*Refund Cheque
*Transfer a Credit
*Set Up PAP
What is the rate for 5 Static IP?
$12.00 per month
What is difference between Authentication & Verification?
Verification
Authentication
When you need to create a Charles Ibasco case?
When the customer doesn't have a business profile
What is the CRIS screen that you use to change the Billing address?
ADD_ CBI
What is the information that you should ask, to create a CAR for a LTD and INC accounts?
Incorporation Number
Incorporation Date
What is the Rate for a month to month toll free number?
$8.95 + rate per minute
What you can use to Authenticate a Sole-proprietor account?
PIN
CAN
DOB
DL
SIN
How you create the task to avoid a Stale case?
*Follow Up with Customer
*WLN care
*Select a Future date
*Select the Check box for notification
What tool we use to generate a credit code?
go/CCGT
What is the information that you should ask, to create a CAR for a Sole-proprietor accounts?
DOB
DL
SIN
What is the Rate for Business Optik TV Elite and how many theme packs that includes?
$75.00
4 theme packs
What is the name of the OneSource Authentication Policy?
Contact Verification Salesforce - Authentication
When you clone a Case?
When the Case is already Closed and the call is related to the same subject/ Charles Ibasco
What is the CRIS screen that you use to add a Credit?
ADD_ MSC
What is RCF, what is for, what is the monthly rate and what other feature we need to add?
Remote Call Forwarding: Is a Central office line
Forward the call to a Long Distance Termination Number
$35.00
Long Distance Feature
What is the month to month rate for an office phone plus in a forborne and non forborne area?
$48.00 Forborne
$85.00 Non Forborne