Errors
Name 2 main causes for error “Somethin went wrong. Try again later.” when trying to validate corporate credit card
Amount, currency
A colleague submitted an expense but didn’t hear back, and the status is “submitted.” What is the time frame colleague should be contacted?
No time frame. On case bases. Contact GFA for more info KO19540
A duplicate is created when a colleague scans a receipt to make an expense. What is the cause?
Expense auto-creation is enabled KO73632
Rydoo accounts for External Contractors are not created automatically since they are not reimbursed via Rydoo. If the business objective requires Rydoo access, the Rydoo account needs to be created manually. True or false?
True KO73851
A colleague submitted an expense several days ago and now cannot see it. What is the most common cause?
Expenses > All > Filter > Show reported expenses KO65674
A colleague is trying to create an expense out of a transaction, but it is not showing up under Expenses (no error message). The card was reported lost. What you need to do to be able to create expenses?
Reactivate card
The expense was rejected, and the colleague is frustrated. What are the 2 things you should recommend?
Check comment from GFA, if the comment is not clear submit expense audit form KO19540
Can a colleague add a personal credit card to Rydoo?
Yes
The delegation manager linked the Rydoo account, but access is not working, and the status is pending. Why is this not working?
The account is linked manually. A colleague needs to approve it in app KO65131
Rydoo detects an expense as a duplicate. However, it is not possible to find the potential duplicate expense. Why?
Because the current status of the expense is “reported,” so need to tick “Show reported expenses” via filters (KO65674)
Rydoo error: "We could not find a correct group for this date..." can by fixed by Optimize helpdesk. True or false?
False
Name 3 statuses when you are no longer able to recall the expense
Approved, reported, reimbursed KO64566
A colleague made a payment by personal credit card. What payment option should a colleague select when creating an expense?
Cash KO65152
How to access supported colleagues via the mobile App?
It's not possible via the mobile App KO73968
What is a Per diem expense?
It’s a specific amount of money that the Firm gives an employee per day to cover living expenses while having a business trip KO73799.
What are the 2 issues for error: "We could not find a correct group for this date..."?
Role change or office transfer KO80256
What do you need to do if your expense cannot be recalled because it’s already submitted?
Fill GFA Expense Audit Form with Expense ID KO64566
A colleague’s expense was rejected with the comment, “send us a clear receipt.” What needs to be submitted to fix this issue?
Actual invoice of the incurred expense KO67457
A colleague has been transferred from Abu Dhabi to the Dubai office, but the currency shown in Rydoo is USD. GHD advised changing the default currency, but the issue persists. What is the fix?
Change Default currency and display currency KO68078
Colleague’s transactions stopped populating. The last transaction was 3 months ago, although the payment with the card was made 1 week ago. The card is validated. What would you check first?
Check the bank statement to see if the card used to pay the expenses is the same as the validated card. If not, add a new card and validate it KO79620