Pricing
What is the price of a massage membership?
$69.95
Do we take expired Groupon
YES
What price do our wellness start at
$69.95
What is the first thing you do when you open the spa. Do not say open door and clock in - what's next
Go down hallway, turn on lights and turn your saunas on
How much money is in the bank?
$300
How much is a level 1 and 2 facial
$89.95 & $99.95
What is the code 22gpmfs571000612
Massage - Facial and Sauna for one person
How many family members can be on the account
4
Whos responsibility is it to do the laundry
Front Desk
What is the pricing for
1- hour massage
90-minute massage
120-minute massage
$69.95
$99.95
$139.90
How do we look up pricing for a product
Price check
select product
type in product name
what is the code for 5 sauna sessions
22gp5s 57000011212
How do we sell a membership from start to finish
Stand up - explain membership - have the form ready - walk them through the form- We fill out the dates and pricing - Everything must be filled out Guest has to sign the form front and back and we FD associate must sign the form.
When do we do declines? What is a decline
Members card is not authorizing for the wellness plan
Pricing for Facials
Intro - Level 1 Level 2 Level 3 & 90minutel
$79.95
$89.95
$99.95
$109.95
$109.95
How much is a Massage, Facial Sauna Membership
$159.90
22gpcm1s5710001
Can we add friends to our wellness plans
No
What is a turn away and where do they get logged
Nightly excel on the turn away tab
Turn away is a guest who called looking for an appointment and we did not have an opening.
How do we fill out the deposit slip
Date
Amount
Spa Name
Signature
Amount needs to match Zenoti
what products do we use for our facials
Image Skin Care
Explain how we would honor a groupon pricing
look up groupon picing
sell guest a gift card for the pricing
leave notes in the memo of the appointment
be sure to explain cancellation policy
get ccard must be charged at time of booking NO exceptions
what's the process for freezing a membership?
ask why?
send adobe sign form
watch email for form
cxl account
put in expiration date
leave notes in the account
Give me 10 things on the pm checklist
email follow up
block rooms
shut down electrical items
clean sauna and set up
walk the rooms
Bathrooms
take out trash
deposit
lock door
shut off lights
finish all paperwork
declines
confirmation calls
how many face cradles do we have and what do we do if we are missing one?
30 - We should be counting them during the last hour and if have one missing check the spa if you can't find it pull dirty linen bags and start going through them