Choices
__________ to Conclusions is an Unproductive Choice
Jumping to Conclusions is an Unproductive Choice
The key to a great customer experience is making sure to ______closely.
The key to a great customer experience is making sure to Listen closely.
The good news is that learning to be always _____ with customers is as easy as learning to separate your feelings from the situation and understand that in most cases a customer is upset with something that has nothing to do with you personally.
The good news is that learning to be always Patient with customers is as easy as learning to separate your feelings from the situation and understand that in most cases a customer is upset with something that has nothing to do with you personally.
______work, Goals, Compromise, and focusing on the ____ Picture are all examples of Productive Choices
Team work, Goals, Compromise, and focusing on the Big Picture are all examples of Productive Choices
Clarifying ______ go a long way!
Clarifying questions go a long way!
Maintaining________l is paramount in customer service. Apart from the ability to handle surprises and deal with angry customers without losing your cool, it also goes to treating each customer interaction separately regardless of how bad the previous one was.
Maintaining self-control is paramount in customer service. Apart from the ability to handle surprises and deal with angry customers without losing your cool, it also goes to treating each customer interaction separately regardless of how bad the previous one was.
Becoming pass_________ is an example of an Unproductive Choice
Becoming passive aggressive is an example of an Unproductive Choice
________ bombs are reassuring and imperative for challenging calls.
Empathy bombs are reassuring and imperative for challenging calls.
Being a _________ speaker can dramatically improve your customer interactions.
Being a persuasive speaker can dramatically improve your customer interactions.
Group __________ is an effective example of Productivity.
Group Success is an effective example of Productivity.
______ is crucial because it allows us to reframe the question and understand where the customer is coming from.
Active Listening is crucial because it allows us to reframe the question and understand where the customer is coming from.
In customer service, there’s always room for improvement and it always pays to invest in yourself. If you’re not seeking to get better at what you’re doing, you might end up being left behind by those who are always willing to _______.
In customer service, there’s always room for improvement and it always pays to invest in yourself. If you’re not seeking to get better at what you’re doing, you might end up being left behind by those who are always willing to improve.