Retentions
I am working out of town for 3 months and cannot receive my Sips there how do I cancel?
Offer to delay subscription until cx returns
It says I have a recurring subscription I keep getting charged and delivered but when I go to my account it says I don't have a subscription and I don't want one so I need it to stop charging my card. (Cx account is canceled from what you can see)what macro would you send?
Profile- Customer Information Macro
In addition to asking if the customer has moved or if anyone may have access to their card.
Cx States they are missing an item and another arrived damaged what macro would you use?
Photo Request- Missing Item +1
Photo Damaged - No Reason Given
What is our 5th FLVRLAB Sip flavor ?
Passion Fruit Dragon Fruit
This animal only needs 1.9 hours of sleep a day, whereas a brown bat needs 19.9 hours a day.
Giraffe!
I am not happy with my Sippys always arriving damaged and little being done with my last orders. Damage. I want to cancel this now!
Cx has spent $159 and has had 2 replacement sips added to their previous order.
Tags and retention offer?
Cancel reason-order issue
Cancel inquiry.
Subscription cancel.
Offer $10 Discount Code / Gift Card or 4 SipsOffer up to 3-4 Sips or 22oz PB or combo.
Customer wants to cancel their auto-ship plan because they cannot find a flavor that they like. 2 Free Sips were ordered, but the customer canceled.
Subscription_cancel
Cancel Reason - Dislike Flavor
Not Retained
PERCX- Hey, I received a note today stating I have to pay for my delivery to be completed I thought orders over $15 are free.
Shipping-Postage Due macro
High fraud/ Dropshippers/ cancelled order are assigned to who ?
Jessica
_________is the best-selling video game so far.
Minecraft:With over US$180 million in sales, Minecraft was bought by Microsoft. However, it remains to be one of the most played games across all platforms, even beating the iconic Tetris’ sales by a close US$10 million.
For a cx that has spent $200 + that is requesting to cancel sub what do we offer?
Cancel auto-ship $200-$250 - Offer a $10 Discount Code/ Gift Card or a 22oz Plastic Bottle
The customer has too many Sips on hand but has decided to delay and accept a 22oz plastic bottle on their next order.
Subscription_Cancel
Cancel Reason - Stockpile
Retained
cancel inquiry
Any issues with Gorgias - Ie. Calls dropping, customer info appearing, not appearing, being skipped in phone call round robin, not receiving chats when available, etc, please add to ____for ____to review.
He also communicates with us in what channel?____
System Issues - CX-
Marc.
CX_Team
When adding a photo of a damaged Sip what would you include in quality control?
Cxs Name/ Order number/ date of order
Brand-Flavor-type of damage
Owls can rotate their necks _____degrees
270-A blood-pooling system collects blood to power their brains and eyes when neck movement cuts off circulation.
Please stop sending me cartridges! I want to be able to choose my own! Thanks!
What would you do ?
Send how to change flavors macro and offer to delay.
Cx has been going back and forth regarding a broken Sip not being replaced for not providing a photo in chat, You offer them 2 Sips on their sub and they ask how to cancel their subscription. cx stops replying.
What Tags would we use?
Sub Cancel,
Cancel Inquiry
Damaged
Abandoned
Cx has a starter kit with everything included; however, stating there is no lid, You have confirmed that the customer has her lid from her photo.
What macro would you use to help?
How to get started. macro
Our bundle deal of 22oz Metal Bottle + 4-Pack costs how much?
$40.50
The scientific study of blackberries is called?
‘batology’. So, a batologist is someone who has a keen interest in blackberries … not bats!
Cx has spent $1,200 with us they are looking to cancel their 8 Sip plan because they are not using them fast enough what would you offer?
To delay their plan and offer the flexibility of reducing their plan and adding 22oz SS bottle
Hey I never signed up for another order I hate subscriptions and want it and my order canceled now and my money back!
Cancel reason- Dislike Sub
Cancel_inquiry
Subscription_ Cancel
Cancel order request
Refund request
PER CX- When I first bought the bottle the flavors that came with it were very nice and strong. Now that I have purchased it, you can hardly taste them. Is it my bottle? Is it the product? Please let me know. Thank you
What macro would you use ?
6 bottles worth - no flavor
Sip No flavor intro macro
Both are great options,
No flavor macro combines both trouble shooting and an offer.
What color lids and sleeves do we offer for retail and what size?
Blue, Pink, Black, and Purple 22oz
What animal is known for sleeping 90% of the time?
Koalas. Hats off to the king of sleep: the Koala bear. They've been reported to sleep up to 22 hours a day in captivity, over 90% of their lives.