A response from the receiver which gives the communicator an idea of how the message is being received and whether it needs to be modified
Feedback
A disagreement in values or beliefs within oneself or between people that causes harm or has the potential to cause harm?
Conflict
Two people communicating conflicts with one another is what type of conflict?
Intrapersonal conflict
what television show does this star RN feature in?
ER
What feedback method incorporates praise, followed by criticism, followed by praise?
The sandwich feedback method
The founder of modern nursing, also known as, "The Lady With the Lamp."
Florence Nightingale
Which of the following is not one of the three general approaches to conflict resolution?
Avoiding, Compromise, Blame, Collaboration
Blame
An example of this type of conflict resolution strategy, is when a nurse and the manager come to an agreement to work together and achieve a new goal to provide safe and competent care
Collaborating
(1) to provide adequate feedback to each person on his or her performance; (2) to serve as a basis for modifying or changing behavior toward more effective working habits; and (3) to provide data to managers with which they may judge future job assignments
Annual performance appraisal
The actual conflict has not yet developed; however, factors are present that have high likelihood of causing conflict to occur. Which stage of conflict is this describing?
Stage 1: Latent Conflict
______ is the negotiation process between an employer and a union.
Collective bargaining
This type of communication includes using eye contact, honest, direct, non-threatening manner, and focusing on the issue, rather than personal attacks?
Assertive communication
List the steps for donning and doffing PPE (PER ATI)
Donning: gown, mask, goggles, gloves.
Doffing: gloves, goggles, gown, mask.
Both parties know there is a conflict, but they refuse to face it or work toward a resolution. This is an example of which conflict resolution strategy?
Avoiding
What is consumption known as today?
Tuberculosis
This type of conflict resolving strategy has a lose/lose solution. It is often used to maintain a peaceful work environment, and the conflict is unresolved
Smoothing