Identification
This is a legal document utilized by MB to declare that a particular pre- authorized payment was not authorized for clearing
Pro Forma
I would like to request a PIN to be sent to my mailing address.
MLB CSC PIN Reset
KA 000015280
What is the code if the $10.00 fee will be waived for stopping a cheque/pre-authorized transaction?
MLB CSC Stop Payment Procedures
KA 000007464
Code is SPNC
How can I contribute to my TFSA account?
MLB CSC TFSA and RRSP Contributions
KA 000011326
Why am I being charged for $16.95 and my dad was charged $9.95 last April 30.
(Both client has M1 account)
MLB CSC Manulife One General Information
KA 000012109
Website:
Unlimited Daily Banking fee of $16.95 ($9.95 if you're 60 years or older).
The Unlimited Daily Banking fee will be waived when there’s a total positive balance of $5,000 or more across the account at the end of each month.
This is where you can view the image of the cheque issued by the client.
RBC Express
I want to buy a car but you declined my request to increase my card limit, what are my other option?
MLB CSC Temporary Access Card Limit Increase
KA 000015299
I want to know what are my outgoing limits for Interac eTransfer and I'm planning to increase it? I've done this before.
MLB CSC Interac eTransfers – Speed Notes
KA 000015025
Cannot be increased.
I have a 2450.71 balance in my Advantage account, I want to purchase a 2-yr GIC. What is your rate? How can I do it?
**Website
MLB CSC GIC General Information
KA 000012340
I would like to purchase a Short Term GIC out of my TFSA account for 60 days only. How much is the minimum investments and what is your rate?
MLB CSC GIC General Information
KA 000012340
No Short Term GIC for TFSA.
Long Term only 1-5 years.
Rates are available on the website.
An account with no activity for six to 12 months
Inactive account
I'm at a store right now, I'm not sure if my account was set up as Chequing or Savings. Can you check it for me?
Which KA should we follow?
MLB CSC Linking and Unlinking Accounts from Access Cards
KA 000011796
MLB CSC - Access Card FAQ
KA 000012107
I would like to send a wire to Philippines. What is the exchange rate?
MLB CSC Wire Taglines, Fees and FAQs
KA-000015115
I'm want to send $100 Interac etransfer from my TFSA account, but I'm not sure where can I do it. Can you help me?
MLB CSC TFSA and RSP Frequently Asked Questions (FAQ)
KA 000013495
Q: Can e-transfers be sent to or from a registered account?
A: No.
I wanted to update the Signing Officer on my business account. My co-SO will be leaving the company soon? Can I do it over the phone? Do I need to submit anything?
MLB CSC Business Advantage Account General Information
KA 000013538
This team issues Decline Letter for unapproved account application.
New Account Team
I will be travelling to Cebu (Philippines) next week, can I use my access card there? Any ATM will do, right? Is there any other fees if I make a purchase there?
MLB CSC International Access Card Usage - Procedures
KA 000010606
I made a mistake on the wire that you sent last week (already completed)? Can I still cancel the request? If yes, is there any fees? What do I need to do? I really need my money back.
MLB CSC Stop or Recall Outgoing Wire
KA 000011561
While Manulife Bank does not charge a fee to recall wires, our partners at RBC DO charge a $25 fee.
That amount is deducted from the wire before it is sent back.
There may also be fees charged for currency conversion and by the returning institution. We would not know what those fees are, but they could be upwards of $75 (possibly more, possibly less).
This DOES NOT mean it WILL be successful. Wire recalls are NEVER guaranteed.
I want to transfer all the funds that I have in my TFSA account with you to my CIBC RSP account. How can I do that?
MLB CSC TFSA, RSP and RIF Registered (T2033) Transfers
KA 000012346
The registered accounts must be the same (ex TFSA to TFSA or RRSP to RRSP). You cannot use a T2033 to transfer funds from a TFSA to RRSP or vice versa.
I used my TD debit card to withdraw money on your ATM machine here in Circle K and I was debited $75.00 but no cash came out of the machine, how are you going to fix this? I want my money back.
Advise client to call TD (card issuer) to submit an ATM Trace.
All concerns with their TD debit card should be handled by the card issuer.
This document is used in cases where a client has been sent an official cheque that contains errors, has been destroyed, has never received by the client or payee, item is lost or stolen
Indemnity Letter
I want to make access card POS limit decrease to $1000.00 only for good, so I will not be spending too much from my line of credit. Can I do that with you?
MLB CSC Permanent Access Card Limit Increase/ Decrease
KA 000015300
I checked my account yesterday, everything is fine not until today that a got a letter telling it was declined. What happened? I already made a deposit of $250. I need my money back ASAP.
MLB CSC New Accounts - Declined, On Hold, Cancelled (Potential Fraud)
KA 000015181
*New Account Opened, Now Declined
I will be turning 71 next year, and I know that I am mandated to withdraw my RRSP account with you, what will happen if I forgot to take it out?
MLB CSC RRSP – Clients at Age 71
KA 000013521
If Manulife Bank Receives No Instruction:
If no response is received from our Manulife Bank client, the default is to convert their Manulife Bank RRSP into a Manulife Bank RRIF, with a minimum payment set up.
I keep receiving low balance notification and I want to stop it, how can I turn it off?
MLB CSC- Managing Account Alerts and Notifications
KA 000115594