Flight Leader
When is a flight leader present on a flight?
All North America routes including the Caribbean and Latin America
Where can you find what kind of service is offered on a flight?
North America Mileage Overview
Pink/Red
Emergency Exit Row
Within control
Out of control
Security Kit
In place
What are the three times that you must brief your crew?
Beginning of each rotation/duty day
When there is a change in A/C (NOT tail #)
If another FA joins after the briefing
Where can you find how service is conducted
Detailed Service Checklist
What does a yellow dot mean?
Mult. SSR
What is your resource for service recovery?
GST
H2O Extinguisher
Wire seal inact
Who do you need to inform when your preflight isn't ready as a flight attendant?
Flight Leader or Purser
Where can you find what to set the lighting to?
Cabin Lighting Guide
Briefcase
Corporate
What does LEAP stand for?
Empathize
Acknowledge
Propose a way forward
PO2
Gauge indicated bottle is in full range
When can you start being assigned the Flight Leader position?
After 6 months
What is the only document that flight attendants need for cleaning purposes
Lavatory Cleanliness and Tidy Kit Standards
Crown
FACTS report
EFM
In place
Fault Reporting Worksheets are present
Review EP-19 items if present
What letter is the Flight Leader position?
A
How many Delta Experience Stages are there
8
Green
Available
What does a red star indicate on the GST
Pro-active apology
Galley Trash Chute Flaps
Spring-loaded flap must close and seal