Workflow
What is an example of a medication related message that is NOT appropriate for pharmacy?
What is new medication requests, change in medication dosage requests, discontinued medications, or patient reporting red flag symptoms
Where do I find updated information about scheduling appointment workflows?
What is the SharePoint, under Resources, Appointing
Where does MM direct calls with critical lab results from lab?
What is ordering clinician or the Ghost MD at the clinic
Where can I find upcoming Birthday's?
What is on the ESA home page in Share Point
Where would you locate the dot phrase to address email from patient with request for DMV parking permit?
What is .mmtools (kp.org miscellaneous patient requests - Disabled parking permit request)
If a patient provides multiple blood pressure readings for the same day or multiple days, what reading should be entered?
What is blood pressure from the most recent day and if that day contains more than one BP reading, enter the BP with the lowest systolic and diastolic reading (maximum number entered is therefore 2)
When a patient requests an appointment with their PCP, what appointment types should I look for FIRST?
What is:
PCP - Open and Private
XC - Open and Private
What needs to be linked to lab orders when ordering/pending for clinician and after reviewing the patients Problem List?
What is diagnosis
Name two people in this huddle that have a pet?
What is:
My co-worker is great! Where could I give them a "high five"?
What is the "High Five" kudos section on the HOME page of Sharepoint
What guide does MM follow to get the right work to the right people?
What is the Air Traffic Control Document - (located under Workflows on the SharePoint site)
When can you book into a Clinician Directed appointment?
What is: These are held slots that cannot be booked by staff ahead of time. You will get a red stop message. If unused, these slots open up 48 hours ahead of time
What must the patient undergo to be considered for a Home Health referral?
What is evaluation from clinician
Whose favorite background is Indiana Jones?
What is Ian
For members who recently started on a new blood pressure medication and have concerns regarding their blood pressure readings, what dot phrase would be appropriate to include in documentation?
What is .lastBP3
Where does staff route patients request for narcotic pain medication?
What is PCP
Name the month and year Message Management Department went live
What is February 15, 2021 (during an ice storm)
Where would staff route encounters for lab orders or non-specified lab order requests when the PCP has not signed off on the Primary Care Clinician Signature List?
What is PCP
Where is MJs favorite place to visit?
What is Disneyland
When using .mmtools and responding to a patient's kp.org with care options, what are 3 complaints/concerns that would be appropriate for an e-visit?
What are acne, UTI, Covid-19/cold/cough/sore throat/seasonal allergies, Covid-19 treatment, eye pain/irritation, mental health, rash, STI, yeast infection, and Tobacco cessation
Where can you find patients insurance benefits?
What is chart by clicking on "KP Status" (under picture) and click on green check mark for current insurance
When can you book into an SDA appointment?
What is Same Day ONLY
What does the policy indicate regarding staff cosigning verbal orders from MMDOC sent via Teams.
What is NO. In order for the staff member to cosign the order, they would need to have a verbal conversation (with readback) to be compliant as a "verbal order".
Name one UBT project the team has worked on in 2023
What is: Attendance, Health & Safety (Stretch), RN Call Backs
Coming soon: Incremental Overtime
What is the dot phrase to bring in the last 3 lab results in the last 3 years?
What is .trend(lab) example: .trendcbc