Interactions
Two-way interactions with the WR/FSM are made
What is every 14 days?
Required method of initial contact with a warrior or family member
What is a phone?
When should the Program Status be changed from "Discovery" to "Active"
What is when contact has been made with the wr/fsm?
Closed case reason selected after having established a connection with the WR/FSM and attempts within five business days have been made to reach them
What is Non-Responsive?
Must be submitted to manager after an event
What is an AAR?
Ideal timeframe for finalizing interactions in the WtoW case record
What is the same day?
Time frame within which the specialist should respond to emails/calls/text messages received from the WR/FSM
What is 24- 48 hours?
Specialist has confirmed with the WR/FSM they have started, and all placement details have been entered, the Specialist will update the program status field to
What is "employed"?
Close case reason selected when WR/FSM articulates they are not interested in WtoW services at this time
What is not interested?
Amount allowed for across-country relocation
What is $10,000?
What is a two-way interaction?
Within how many business days of the case assignment will the Specialist initiate contact with the WR/FSM
What is 3 business days?
Interaction category selected after providing wr/fsm a gift card
What is "Non-Emergency Assistance"?
Closed case reason selected if no response is received after 5 business days from the second attempt.
What is no services provided?
Platform on the WWP Intranet that provides numerous resources for your IT, HR, and additional relevant program information.
What is mission central?
Designated time frame for contacting "On-Hold" cases.
What is every 30 days?
If there is no response to initial contact, specialist must immediately follow up with
What is email/text?
Specialist connected wr/fsm to hiring manager and wr got the job
What is a "direct" placement?
Close case reason selected when the WR/FSM is employed and all post-employment follow-up interactions have been completed
What is "Services Delivered"?
WR/FSM receives a promotion at work (no interview or resume assistance required)
What is an empowerment placement?
Occur every 30/90/180/360 days after case closure
What is "post-employment follow-ups"
A second attempt is required after how many days of initial contact
What is 5 business days?
The purpose of the Salesforce database management system at WWP
What is to capture all interactions, referrals, and data for WWP programs?
Closed case reason selected WR/FSM requires education/training before seeking employment
What is " Not Ready"?
Intended to measure specialist performance
What are KPIs?