I've got 99 problems but a tasty hot dog ain't one
Obey the law, Take care of our members, take care of our employees, respect our vendors and reward our shareholders.
What is the "Code of ethics"?
Johnny is dealing with an irate customer. He is open, actively listening and designing a clear message to give
What is communicating effectively?
Specific, measurable, achievable, results oriented and time specific
What are goals?
Employees consider this the number one thing they want from their jobs?
What is full appreciation of work done?
To continually provide our members with quality goods and services at the lowest possible prices
What is our "Mission Statement"?
Lexi is a new cashier and currently getting yelled at by a member due to a double charge. Now her till is freezing, she is becoming flustered. This is what her next step should be
What is contact your immediate supervisor?
This is a critical tool for developing growth and areas of opportunity for new and senior employees alike - including S.M.A.R.T goals.
What is a well written evaluation?
Earned by following through with commitments. This starts with you!
What is trust?
This is the assignment of authority to another person to empower them to get a task accomplished
What is delegation?
This personality needs to make quicker decisions and actions.
What is Technical?
A new product is signed for $19.99 but scans for $29.99. The member wants to pay the $19.99.
What is scanning code of practice?
A seasonal employee watches a donkey training video and is then sent outside
What is unconsciously incompetent?
Cashiers following through on their jobs including their responsibility to renew at the register.
What are roles?
A Full block of pristine Danby Portable A/C on the endcap at the start of a heat wave with a FULLY FUNCTIONING display and sign reflecting the IRC.
What are the six rights of merchandising?
Following and listening are not strong suits of this personality
What is Bold?
Subhan has showed up late three times this week without calling the warehouse. He admits that there was no reason and just lost track of time. The manager must take this course of action.
What is a counselling notice?
Making a to-do list in the order of importance and adjusting when necessary
What is priortizing?
Operating procedures, data, facilities, tools, money and time are all examples of this.
What is information?
The ratio of time given to a percentage of your staff for coaching, teaching and training.
What is 80/20?
This famous area night merch manager is known for their expressive personality type?
Who is Jayson Leuwer?
A member brings in a smashed TV and VCR purchased 15 years ago without a receipt and is demanding a full refund from the refund clerk.
What is low flexibility?
Deeanne has been asked to secure and detail a display before 8:45am. The manager comes to the aisle at 8:50am and sees the display on the floor and carboard littered around the display.
What is follow up?
Just past the era of dinosaurs and the ice age, but before fully automated robotic life forms that do not require oxygen.
What are people?
Ian, the GM of warehouse 3098, is planning on retiring this year. He is creating a pool of high potential candidates to fill his seat (AKA "aces in their places").
What is succession planning?
Stability is essential for this personality type?
What is Sympathetic?