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How many Chase saver accounts can I open?
It is possible to open up to 10 chase saver accounts at any one time.
AER stands for?
Annual Equivalent Rate
How much is a single contactless limit?
£100
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Can I move money from my Chase Saver to another bank?
Yes
Are there fees for using my card abroad?
We don’t charge fees when you use your card abroad and we'll apply the current Mastercard exchange rate to any purchases you make in the local currency. Local banks may charge their own fees when you use one of their cash machines and you should make sure you understand what these are before making a withdrawal.
INSUFFICIENT_FUNDS
When do my daily cash withdrawal or daily card spend limits reset?
Limits are reset overnight daily.
It is the rate used to calculate your monthly interest payments where no tax is deducted
Gross interest rate
When does my monthly ATM foreign withdrawal limit reset?
Limits are reset on the 1st of the month.
Can I have a Chase saver account without having a standard account?
No. You need to have a standard account in order to have a Chase saver account.
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What is the limit of money a customer can transfer to a Chase Saver account?
The limit is 500k across all Chase Saver accounts.
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Can I point a card to a Chase Saver?
No. Cards can be pointed only to standard accounts.
Will I get an account closure statement?
Yes. The statement is generated automatically few minutes after you close the account.
When are statements generated?
Statements are generated on the 2nd of the Month.
If I close my Chase Saver account, what happens to the interest I have accumulated during the month?
When you close the Chase Saver account, you will get the interest paid you accrued during the month directly paid into the account, and the final balance plus the interest will be paid to the account of your choice.
How long does it take for a refund to appear in my account?
This depends on how soon the merchant processes your refund. Once a refund has been processed, it should take an average of 1-3 working days to reach your account. In some cases it may take up to a week.
How do we pay interest?
We calculate your interest daily and pay it monthly.
How long do transactions stay in Pending status for?
Merchants take up to 7 days to complete a pending card transaction.
More time is allowed for some types of transactions (such as car rentals). In these cases, merchants can take up to 30 days to complete a pending card transaction.
After that time, pending transactions expire and the money set aside for the transaction is credited back to your available balance.
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What time does Direct Debit collect the payment, including the time if there is an insufficient funds?
Direct debits will be collected at 7am, if insufficient funds are available we will notify the customer via sms. We will try collect again at 2pm. If there are still insufficient funds the DD will not be paid.
CHASE SAVER VS SAVINGS ACCOUNT
We created the Chase Saver to provide more flexibility to the customer in terms of payment capabilities. Savings account usually are more limited, with Chase Saver we allow customers to have more flexibility with their money, and be able to use pay into the account and from the account to external bank accounts.
Does Chase have IBAN number? Why or why not?
Chase doesn't offer international payments as of the moment so there is no IBAN bank number.
What is the payment limit for Direct Debit?
We align to the Bacs payment limit on a Direct Debit which is £20,000,000.00
What information should customer need to transfer their funds using FPS?
What you should do if there is an international payment query?
1. Inform that it is not yet available.
2. Report the query through International Payment Inquiry Tracker.
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