Acronyms
BIIB
Business Innovation and Implementation Branch
The project working on modernizing the printers in Service Centres?
Dot Matrix Elmination
Nelson Loureiro
The number of regions in the in-person network?
4- North, West, East and Central
PIA
Privacy Impact Assessment
The Unit responsible for moving to One Contact Centre for Ontario
Contact Center Improvement and Modernization Branch (CCIM)
The project working to align Health Card Services in the Service Provider Network
Health Card Transaction Harmonization
Registries and Licencing Services Division - Assistant Deputy Minister
Beverly Thomas-Barnes
the name given to a transaction based compensation payment for Service Providers?
A commission
RFB
Request for Bids
The Unit responsible for creating a strategic approach and an integrated network for in-person experience
Service Centre Strategy Unit (SCSU)
The project working changes to vehicle validations?
Licence Plate Renewal Program Design (LPRD)
Citizen Experience, Strategy, and Integration Division -Assistant Deputy Minister
Joanne Anderson
The service centre that offers the most lines of business
College Park (777 Bay)
BRD
Business Requirement Document
The Unit responsible for Quality Assurance, Financial Management, and Commission payments and recoveries
Audit Strategy and Operations Unit (ASOU)
The project working on expanding in-person document authentication services
Official Document Services (ODS) Project
MPBSD- Deputy Minister
Renu Kulendran
The names of all of the Directors in Customer Care
Christina Pavone, Rosa Defrias, Karen Harry, Mathieu Roy, Tara Meagher. Rico Medeiros, and Lisa Boffa
GSIC
Government Services Information Cluster
The unit responsible Private Service Provider contract management
Issuing Services and Quality Control(ISSQC)
The project working on reducing calls to hotline
Non-Complex Operator Request Matrix (NORM) Project
Minister of Public and Business Service Delivery
Hon. Kaleed Rasheed
the number of centres in the Service Provider Network
194