Online Banking
Can you reset your own password in the Alpine Online Banking platform and from the Mobile App?
Yes you can.
T or F: Your Alpine Online ID and password are the login credentials for Alpine Mobile.
True
How many loyalty cards do we have?
7
Name our consumer credit cards.
Visa Platinum, Visa Platinum Rewards and Visa Signature
What Credit Card has a minimum annual income requirement and how much is it?
Consumer - Visa Signature Card $80,000
Can business customers use the external transfer feature in Online Banking?
No business CANNOT use external transfer
Can consumers and business customers make mobile deposits?
Yes
T or F: Businesses can participate in Change Matters.
True
What type of customers could benefit from an Alpine Bank credit card?
Everyone
What is the cost per ACH batch for business customers?
$10
The cutoff time for online transfers between Alpine accounts, so they post on the same business day.
10:00PM
What is the standard daily monetary mobile deposit limit for our consumer customers?
$2,500
Explain how the bank makes money on our debit cards?
Travel Alert
Explain the differences between the Purchasing One card and the other business credit cards.
Required to be paid off each month
Explain Positive Pay
Business Customers create a list of approved transactions
Helps to prevent Fraud
If you have it you HAVE to use it for all payments
Must monitor exceptions daily and approve or reject by noon
It is a free services
How many months worth of statements will customers have access to in the eStatements tab?
2-3 months
How much statement history is available within Alpine Mobile?
Up to 7 years
Explain how the bank makes money on our debit cards?
Through Interchange
What are the different ways to make a credit card payment?
Online, 1-800, Snail mail, Location, Bill Pay and 360-Business Only
How many Lockbox locations do we have, and where are they located?
1 - in Grand Junction
Can both Consumer and Business accounts use Zelle, and are SSNs required to have online banking in order to use Zelle?
No business CANNOT use Zelle. Yes SSN is required to have online banking to use Zelle
Where do I find my mobile deposit limits?
Deposit check, Make a deposit, Click on Deposit limits 'i'
Explain how chip cards make card transaction more secure.
Tokenization (Scramble the card #)
How would you explain the credit cards reward program to a customer
Log-in though website (additional logins).
Can see what points you have.
Use points for cash back, travel, and more.
Can GIFT points to someone else who has a rewards card.
They do expire after 3 years.
How many Synapsys event options are there to submit to Commercial Services and what are they?
2
Sales Event and Service Event