ECC Rules
Experienced in 5 minute increments.
What are ECC breaks.
The homes team Golden rule
What is don't embarrass us.
The representative verified the policy or the claim number.
what is Identification
notice is issued 15 days after the effective date of the new business policy.
What is a binder cancellation
must describe the loss, as this is what is captured on the ISO report
What is the first 5-7 Words
Time allowed for meals
What is 1 hour
Only way TL will know what is going on
The representative confirmed with the caller, if there were any additional questions or concerns before ending the call.
what is closing
With this option, the insured enters into a financing agreement with a 3rd party.
What is Premium Finance Option
What is Duties Following Loss
5 minutes before your shift
The drive and ability to assess a situation yourself first before reaching out
What is Initiative
The grade received if any of our internal documents are sent out.
What is an Auto-Fail
Issued 50 days before the renewal date
What is Renewal Offer
Type of claim filed when insured receives an assessment from condo association
What is Loss Assessment
Working, respecting and playing well as a group.
What is Warm Transfer
Timeframe for Refunds in all states except GA, IN, NH & NJ)
What is 15 business days
Preferred vendors are offered at insured's request for these type of claims.
What is water damage claims
End of shift you must exit all windows first before going to the start window and selecting shut down.
What is Friday
What is Reading and acknowledging teams chat.
Only offered to insured when the green check is missing in atlas.
What is online web account
Timeframe for Endorsements (including Wind Mit)
What is 4 business days
Document we advise Attorney's OR public adjusters to upload once claim filed.
Letter of representation (LOR)