Don't "Waste" Away
Name one type of waste that industrial engineer Ono Taiici tried to eliminate to improve efficiency and minimize waste in manufacturing.
Waste of overproduction, waste of time on hand, waste in transportation, waste of processing itself, waste of stock on hand (inventory), waste of movement, waste of making defective products
This “bird” was first to call for systematic inquiry into the nature of care processes and found that it could be related to outcome variability
Florence Nightingale
This type of performance tool includes a free flowing generation of ideas. It relies on no judgment, no censoring and the idea that money is not an object
Brainstorming
This type of committee is a permanent quality improvement team that consists of cross functional members that focus on identifying and prioritizing improvement opportunities
Steering committees
This legal decision in the second era stated that hospitals are liable for patient injuries sustained through negligence of employees
Bing V Thunig
Kanban was built upon the practices that a customer can get 1.) what is needed, 2) at the time needed and 3) in the amount needed. What is this practice called?
Supermarket practice
What does DMAIC stand for?
Define, Measure, Analyze, Improve and Control
This method is used when group members are not in the same location and is often conducted by email when meetings are not feasible
Delphi Method
True or False: Storming is the third step in how teams develop and grow. This is where conflict generally arises, members try to express their individuality and resist group pressures.
False, second step
His ideas in the first era called for systematic evaluation with a view toward improving care and are embodied in the American College of Surgeons and set quality standards and focus on outcomes.
Codman
This person developed concept called “cost of poor quality.” Believed that high quality is less costly than waste and rework from poor quality process
Philip Crosby
This person states that quality “product performance that results in customer satisfaction and freedom from product deficiencies which avoid customer dissatisfaction.” His diagram shows that 20% of work must be redone due to failures (usually at chronic state) and that under conventional standards, operating forces are unable to get rid of the defects.
Juran
This Diagram requires multidirectional thinking when there is not a straight line cause and effect relationship. It helps organize complex problems and displays their interrelationships.
Interrelationship Diagram
Herzberg’s Two factory Theory includes which two categories?
Motivators and Hygiene Factors
The fourth era saw more of a focus on the _____?
patient
This method relies on the importance of reducing waste and focusing on activities that add value for the customer, removing non-value steps until perfection is achieved and completing it in a brief period
Lean Enterprise
Kirkpatrick developed foundational principles for evaluating the effectiveness of training. Name 1 out of the 4 levels that are evaluated
Reaction, Learning, Behavior, Results
What is the principle that finds that 80% of problems or effects come from 20% of causes?
Pareto Principle
This person narrowed the number of needs to three types: Achievement, Power and Affiliation
McClelland
Name one of the 6 aims Berwick focused on that helped drive improvements in healthcare in the third era
Safety, effectiveness, patient centeredness, timeliness, efficiency, equity
True or False: Organizations usually implement lean methods before considering six sigma
True
This award was created in 1987 and is given to organizations demonstrating commitment to quality excellence
Balridge Award
This technique, more structured than brainstorming and multivoting, generates many ideas by each group member working along and then bringing all group ideas together. Typically used when group members are new to each other or when they have different opinions/goals.
Nominal Group Technique
What is the theory that states that employees are motivated when there is fairness in workplace?
Equity Theory
This person, seen in the second era, is best recognized for the “structure, process, outcomes” model of quality evaluation. This model suggests the importance of relating healthcare structures and process to outcomes.
Donabedian