Licensing
Which states do we not require the physical copy of the license to set up?
AZ, FL, IN, OR, MN, WA
BONUS: DE, KY, NE, NV, & SC if it comes from the state or local contact, if its from cust we do need copy
What terms do we place on an account in FL if they are a new account under a temp license and a credit application has been submitted and reviewed?
They will still be C.O.D. TEMP LIC CERT FUNDS NO EXCEPTIONS
Customer is looking for an order after their delivery window was missed. They need an order tomorrow. How can you help?
You can submit an off day delivery request.
Bonus: $25 fee in FL
What states do we utilize the Customer Overrides "Split Invoice By Product Type" for new account set ups?
WA, OR, CO, NM
Bonus:NV
What documentation is needed in IN when the retail merchant certificate and beverage license ownership does not match?
A management agreement or managers questionnaire.
Who can you contact regarding Credit related issues in NV?
NevadaCreditDept@sgws.com
Bonus:Anne Murtaugh
What screen in As400 can you use to View Deleted Orders?
1/36
A customer is missing a bottle from their order and the driver just left. How can you help?
create a case and send to credit corrections/verification.
Bonus:Billing issue, Wheres my credit
What state requires the Automatic credit approval Y?
SC & AZ
What states do you need to reach out to the local office before setting up an account?
KY, SC, & NE
Bonus:NV if not all documentation is provided
What COD states do not allow drops ?
AZ, OR, SC, WA, NV, HI & DC
What state code represents 9600?
Oklahoma
You get a request from a customer to get a purchase history from the last year. What actions do you take?
Submit a case to Credit Corrections/ verifications
Bonus: Billing Issue /Invoice Check copy request.
You received a copy of a beverage license in colorado the account is looking to reactivate. How do you proceed?
send the request to the local office for approval
Bonus:Kristina Vanveen, Julie Brachle
What states do you place a delinquency on after setting up an account?
MD, DC, SD, ND, & MN NE !
How much is the NSF fee in OR?
$50
What does YRC mean?
Year round container
An account in FL has been released on the state website. How can you get the hold removed?
Reach out to state listings via email or in the chat. or reach out to your senior agent/supervisor.
How many total odom counties are there?
9
You get a request from a customer needing a donation account set up in FL. How do you proceed?
Send an email to charitableaccountsetup@sgws.com for approval
What is the credit limit and seasonal credit limit for SC, NV, NE?
We are not assigning credit limits currently- leave blank.
What size is a Rehoboam?
4.5 Liter
You got a new account and a CBA Proof form. What team handles this request?
Ecomm Proof team
Bonus: General Support, request website access.
When setting up a Supplier sample or transfer account what is the only state that will require the X as the primary license type only?
FL