Emotional Intellignece
SELF AWARENESS
SELF MANAGEMENT
SOCIAL AWARENESS
RELATIONSHIP MANAGEMENT
WHAT ARE THE FOUR COMPETENCIES OF EMOTIONAL INTELLIGENCE?
THIS PERSON DOES NOT LIKE CONFLICT
WHO IS BETH?
THE FIRST THING TO DEVELOP BEFORE PROVIDING FEEDBACK
WHAT IS TRUST?
DEMONSTRATING THAT YOU UNDERSTAND
WHAT IS LISTENING?
WHAT IS THE MYERS-BRIGGS TYPE INDICATOR?
RECOGNIZING EMOTIONS
HONESTY & INTEGRITY
WHAT IS PERSONAL COMPETENCE?
ENGAGED IN CONSCIOUS OPPOSITION, PURSUING GOALS THAT ARE PERCEIVED TO BE INCOMPATIBLE
WHAT IS CONFLICT?
WHAT IS THE GROW COACHING MODEL?
BODY LANGUAGE
HOW WE TAKE IN INFORMATION
WHAT IS ONE OF THE FOUR POLARITIES?
2015 ANIMATED CLASSIC EXPLORES HOW OUR EMOTIONS DRIVE OUR BEHAVIOR IF NOT REGULATED
WHAT IS INSIDE OUT?
CAN'T MAKE CONFLICT GO AWAY
WHAT IS AVOIDING?
FEEDBACK BASICS USING BEHAVORIAL OBSERVATION
WHAT ARE INTENT, SPECIFIC BEHAVIOR, NON-JUDGEMENTAL AND IMPACT?
ATTENTIVE SILENCE
WHAT IS A FOLLOWING SKILL?
MAY DISMISS AND IGNORE INSPIRATIONS
WHAT IS SENSING?
MUCH FASTER THAN RATIONAL BRAIN
WHAT IS EMOTIONAL HIJACKING?
OVERLAPPING OR UNCLEAR JOB BOUNDARIES
WHAT ARE ANTECEDENTS TO CONFLICT?
FEEDBACK BEYOND EXPIRATION DATE
WHAT IS A PITFALL TO EFFECTIVE FEEDBACK?
HOLD YOUR TEMPER. DON'T GET DEFENSIVE OR ANGRY.
HOW TO ELICIT SOMEONE ELSE'S ADULT?
POSTPONES DECISIONS WHILE SEARCHING FOR OPTIONS
WHAT IS PERCEIVING?
SHOWING EMPATHY
INFLUENCE AND PERSUADE
WHAT IS SOCIAL COMPETENCE?
ASSERTIVENESS & COOPERATIVENESS
WHAT IS THE THOMAS KILMANN MATRIX?
DO NOT APOLOGIZE FOR PROVIDING ____________
WHAT IS CRITICAL FEEDBACK?
I'M OK, YOU'RE OK
WHAT IS THE BOOK ON TRANSCATIONAL ANALYSIS THEORY?
ORIGINAL DEVELOPERS OF THE PERSONALITY INVENTORY
WHO ARE KATHERINE COOK BRIGGS & HER DAUGHTER?