Gold Key Service
Name 3 excuses residents give us for denying access to home on gold key.
- Sick, didn't get notice, forgot to put dogs up, kids home alone.
What is the number one job we prefer to pull in house to save money!
Painting
Per Gold Key how long should it take us to respond to an emergency work order?
24 Hours
What task should you start the day with and should be completed everyday?
Grounds/Trash Pick Up
How often should we be changing out air filters.
On gold key/Every three months.
What is the first gold key task when you are inside the home.
Hit the smoke alarm.
Name 3 items that we can usually repair instead of replace.
Counter tops, cabinets, vinyl flooring, appliances
Name two of the most commonly called in resident work orders
Leak, HVAC, appliances
What's the last thing you should be doing before ending your day and clocking out?
WTP
Name the number one item we should keep in stock for emergency calls.
Plumbing supplies
What is the number one reason you should NEVER enter a home.
- Minor at home alone.
Name three things maintenance should almost always complete in house and not hire a contractor to do.
Miniblinds, outlet covers, floor registers, lights, toilet seats, trash outs.
What is the last thing you do before you close a work order?
Comment/add a note
What are the first two things you should do before you change out a water heater?
Cut off the water and Electricity/breaker
Where should your tablet be stored when not in use.
In a locked box preferably with charger.
Name an area of gold key that often gets overlooked
Outside gks and soft walls and subfloor.
How do you know when a refurb is complete.
When the CM signs off its complete.
What Work orders do not need to be entered into the tablet.
Trick question, all work orders need to be entered into the tablet.
Name 6 pieces of equipment required to be on your safety board.
Ear Muffs, goggles, gloves, safety vest, lock out tag out, eye wash station, first aid kit, hard hat.
How often and what day should we be cleaning our vehicles.
Weekly on Fridays
Name 5 items needed for gold key service.
Air filters, batteries, booties, tablets, door hangers, we were here cards.
What is the last task to complete in the home before it's 100% ready.
When the CM signs off that its complete.
Name Three work orders that are considered an emergency
Leaks, HVAC, safety issues (bad decks, collapsing subfloor)
What does PEMA stand for?
Plan execute measure adjust.
What is the first thing Kim wants removed from a brand new home.
Remove stickers from windows.