Order View
This section contains the general history of the order, from when the order is placed to delivery
What is the Order Trail/Notes
Marking an order as Fraudulent is located within this section in the Finance View
What is Fraud, Holds, and Disputes
Clicking on the purple avator icon within the customer's profile will take you to this tool
What is the CAM Tool
The wizard to run on an order if items haven't shipped
What is the Cancellation Wizard
This pink banner may contain the name of an account manager
What is the B2B (Business) Order Banner
This section contains the costs of items, shipping, and tax
What is the Receipt Summary
This tab can be useful when identifying an ATO
What is the Orders Tab
The wizard run on an order if elligible to be rerouted
What is the Return Wizard (Returns 3.0)
The Digital Invoice link can be found within this section of the Order View
What is the Payment Summary
U, S, and A are codes of this service
What is AVS (address verification service)
What CAM stands for
What is Customer Account Management
True or False: For orders that contain an Ethoca alert, intercepting and rerouting the item is possible
FALSE
The Wholesale Price value of an item can be located by clicking on this link
What is the P.O Number
This field may include a #FraudRisk score
What is Order Quick Notes
In the CAM Tool's Summary Tab of a B2B order, the company name is located within this section of the customer's profile
What is the Business Account section
Within the Shipping View, select this button to set up the cancellation of a delivery service
What is 'Update Shipping Info'
Clicking on the SKU of an item will take you here
What is the product page on Wayfair's website
A page with the card name and transaction ID is opened by clicking this word in the Payment section
What is Details
Discussions between Customer Service and the Customer is located within this tab
What is Conversation History Tab
The Cancellation Wizard is located within this section of the Order View
What is in 'What's the Nature of the Issue?'