Leadership Fundamentals
This is the most favorable way to host a two-way conversation.
What is a face-to-face dialogue to confirm the message sent is the message received.
Name on of the two guest speakers from May who discussed communication and conflict.
Who are Ina Li, MD and Cindy Goodwin?
Silent, Boomers, Gen X, Millennials, Gen Z
What are examples of generations in the workforce? Understanding generational differences in your team can help you adjust your style to make the most out of communication, problem solving and decision making.
Transparent, authentic, capable, consistent, inspirational, encouraging, supportive, appreciative, good communicator, kind,
What are the descriptions PCLA members used to describe leadership? These examples provide insight into various skills and traits you have witness by other leaders. Knowing your own values and skills can help you focus on your strengths and improve your weaknesses. The role of a leader is not a mystical title for a chosen few. It is a calling and purpose to use yourself in different ways while seeking to understand others. Enjoy the journey not just the destination!
"A goal without a plan is just a ______?"
Wish. We used this quote throughout our time together. The question becomes what are you writing down as a goal after participating in PCLA? How will you know you've succeeded? How will you prioritize yourself over the next week, month, year? Who can help you reach your goal? Afterall, you are no good to anyone else until you take care of yourself. (Oxygen mask theory).
At CCHS we use this method to confirm a caregiver or patient understood what we said.
What is using the Teach Back method
This person spoke about the 5A's of Healthcare Leadership
Who is Neil Jasani, MD, MBA, FACEP
Avoiding, Competing, Compromising, Accomodating and Collaborating are examples of an approach.
What are the 5 ways to Handle Conflict?
Using happy faces, thumbs up and hearts to help connect with a topic or speaker.
What is using Teams "reactions" in virtual meetings? This helps the instructor/presenter know when they've connected with an audience member. This is used in virutal meetings.
List all 5 aspects of establishing a S.M.A.R.T. goal.
Specific, Measurable, Achievable, Relevant, Time-bound. These are essential aspects of developing a professional or personal goal.
Motivating people is individualized and personal, these factors are important (good environment, loyalty, promotion, salary, security). However, this is the number one factor in motivating others.
What is recognition? A note, kind words or the use of Bravo helps recognize those what are getting things right.
These presenters discussed the Stress Continuum.
Who is either Dr. Katie Godfrey or Dr. Christina Watlington from the Center for Worklife Wellbeing?
Commanding/Coercive, Visionary/Authoritative, Affiliative, Democratic, Pacesetting, Coaching are examples of leadership styles based on his research.
Who is Daniel Goleman? The father of emotional intelligence. His article Leadership That Gets Results was pre reading for our January 2023 session.
MVPs in finding Joy at Work is not Most Valuable Players but this instead.
MVPs stand for Meaning, Values and Purpose and can help you and caregivers find Joy at Work. Consider Why you initially chose healthcare as a field to work in, What kinds of work do you love doing, What helps you stay connected to your work? All of these questions can help foster connection, meaning, value, purpose and eventually joy while working. Ask your caregivers what their MVPs are and connect!
"What is my goal?" "Why do I want to do it?" "When will I acheive it?" "What am I good at?" What would I like to be better at?" are examples of....
What are the questions listed on the Goal Planning worksheet? This worksheet was presented at PCLA in January of 2023. After participating in PCLA for 12 months, it is important to reflect and commit to your own leadership growth and development. This plan helps you set aspirational goals for you as a leader. What work are you willing to put in? What will you benefit from?
The ability to evaluate behaviors, emotions and feelings for a person. Hint it is the opposite of IQ.
What is Emotional Intelligence (EQ)? EQ involves self-awareness, self-management, responsible decision making, relationship skills, social awareness. Each one of these topics can help leaders tune into those around them. Emotions, diversity, empathy, listening and collaboration are all parts of EQ. This skill takes continual practice as our emotional brain needs to unlearn old behaviors and replace them with new ones. Is this skill on your Leadership Development Plan?
Strategic Change Management was presented by this speaker
Who is Dr. Roger Kerzner?
The Need for Power, Achievement, Affiliation are examples of what theory?
What is McClelland's Motivation Theory? Noticing how others are motivated can help leaders better understand the needs of their teams. When you don't know - Ask them what keep them motivated.
Thriving, Surviving, Struggling, Critical are elements of what discussion
The Center for Worklife Wellbeing and the Stress Continuum
I bungee jumped from a land area which was the highest in the world at the time.
Who is Nancy Cornett?
Being curious and asking open ended questions to better understand situations and caregivers is referred to as this technique.
What is Humble Inquiry? The ability for leaders to solicit questions from caregivers using open ended questions promotes active listening and learning. This technique also helps reframe your perspective. This also helps foster an environment of psychological safety so everyone can share their perspectives.
She highlighted the importance of the Human Experience and Smart and Sharp Skills.
Who is Himani Divatia, DO, FACP, FAAP?
There are 6 levers for motivating change, name 2.
What is Communication & Persuasion, Empowering & Encouraging, Sharing Evidence & Data, Align Structures and Procedures, Align HR Practices, Symbolically and Memorably Reinforce the Change.
This term references when an individual does not have the depth of knowledge to handle the issue at hand, they "call a ..." to request help from someone who has a different specialty.
What is "calling a consult"? As leaders, you are never alone. This clinical term can be used to contact a partner to help consider another perspective to solve an issue or discuss a situation. Members of your leadership team are available for escalation and input. The members of the HR Talent Development Team are also great resources for leadership related topics or ideas. (Erin Sladek, Cindy Goodwin, Melissa English)
Who is Priya Dixit-Patel?