Digital Decorum
This term refers to the manners and norms for polite behavior in online communication
What is "netiquette"?
The inability to hear vocal inflections and intonations can lead to misjudging the ____ of a message in online communication?
What is tone?
Nonverbal cues include facial expressions, gestures and ____ that convey meaning alongside spoken words.
What is body language?
Written communication, such as emails and text messages, lacks this channel that allows for immediate feedback and clarification.
What is voice?
To avoid miscommunication, participants should prioritize this aspect of communication by ensuring their messages are clear and concise.
When communicating online, it's considered good etiquette to avoid using this feature excessively, as it can come across as shouting.
What is ALL CAPS?
To avoid the misinterpretation of tone, it is helpful to use these graphical elements that represent emotions in text-based communication.
What are "emoticons" or "emojis?"
This challenge arises when online communication lacks the facial expressions that convey emotions in face-to-face interactions?
Video calls provide this channel of communication, allowing participants to observe facial expressions and gestures.
What is visual channel?
This proactive practice involves confirming the receipt and understanding of a message to prevent misunderstandings.
What is acknowledgment?
This communication guideline suggests thinking twice before posting or sending, to prevent sharing content that could be misunderstood or offensive.
What is "think before you click"?
The use of this punctuation mark can help convey a sense of friendliness or warmth and/or also put emphasis on something in text based communication.
What is exclamation mark?
In a video call, participants can observe this type of nonverbal cue that provides information about a person's emotional state.
What is facial expression?
In online communication, adapting to these individual differences, such as communication preferences, is essential for effective interactions.
What are communication styles or communication preferences?
When engaging in online discussions, it's important to stay respectful and avoid personal attacks, also known as this type of behavior.
What is "flaming or trolling"?
Adding this type of comment before disagreeing with someone's opinion can soften the impact and maintain a respectful tone.
What is "cushioning?"
This term refers to the difficulty in understanding the emotional context of a message when nonverbal cues are missing.
What is emotional detachment?
When communication occurs asynchronously, participants may experience this challenge as messages are not exchanged in real time.
What is time delay?
This practice involves actively listening and asking clarifying questions to ensure accurate understanding in online conversations.
In a professional setting, this practice involves refraining from discussing sensitive topics or sharing personal opinions in online communication.
What is maintaining professionalism?
This term describes when a message's tone is interpreted as more negative than intended due to the absence of nonverbal cues.
What is negativity bias?
In virtual meetings, participants may find it challenging to gauge a person's level of engagement due to the absence of this nonverbal cue.
In online text-based communication, participants might use these symbols to indicate sarcasm, helping to convey tone that is absent in text.
What are quotation marks or air qoutes?
Participants can enhance their online communication skills by regularly seeking this type of feedback to identify areas for improvement.
What is constructive feedback?