County Policies
Name 3 things you can find on the internal website.
Union Contracts, health insurance info, board meetings, forms, policy & procedures, phone instructions
If you will not be coming into work as scheduled, what procedure should you follow?
Use the employee call in line before 8:00 to leave a message about your schedule change. When you arrive at the office, complete a “half-slip” and give it to your supervisor. (Bonus Points if you knew the call in number 946-5697)
Generally how old do you need to be to receive “Aging” services?
60
What is a “Code Black”?
Lock down/Shelter in Place
What are “quarter sheets”?
Sheets that are ¼ of a piece of paper that you can use to send out with material to clients in the mail. It has our office contact info and a place for the staff person’s name. Located in the mail room.
What is the difference between probationary and provisional?
Provisional means you have not yet passed the civil service exam for your position. You will be provisional until you take and pass the exam (scoring in the top 3). You can be a provisional employee for weeks or months or years depending on when your test comes up. Then you become probationary. Probationary means that you have taken and passed the test but either just hired or just passed your test. You can be on probation up to a year.
What 2 state offices do we report to?
NYSOFA (New York State Office for Aging) and OCFS (Office for Children and Family Services)
What service does FACT provide?
Case Management
Where are the “Panic Buttons” in our office located?
Reception, interview rooms, Amy’s office, Lisa- Krista-Kelly do you have one?
How much are personal copies/print jobs?
$.05 per page – there is a form on the wall by the copy machine to write in when you have made a personal copy or printed out information for personal use. The money can be given at the end of a month to the director or fiscal team members.
How can you keep track of your leave balances?
You can request access to Munis Self-Serve and/or you can check your pay stub.
What is the general rule about client photos/videos?
Do not take or share without permission. Do not take on a personal device or from/to anyone’s personal devices.
What is the meaning behind our Newsletter’s name?
3 score – “Score” means 20 so 3x20=60
Where do we meet up during a fire drill?
Corner of the employee parking lot near where the county vehicles are parked.
What is the best way to send something to another county department or town office?
Interoffice mail (please do not use postage to send something to DSS or HR or Veterans, etc.) Will also accept “hand-deliver”
What is the purpose of the union?
The Union negotiates the contracts and holds the county to the contract. If you have unresolved concerns that the department/county is not following the contract, the union can assist.
If you take a client file out of the file cabinet (or out of a coworkers file pile) what should you leave in its place?
A file sign out card (filled out with your name on it)
One type of case that we CANNOT refer to our legal services…
Law suits, criminal cases, estate planning…
What hours are the building doors opened for public access?
8-4:30
If you have something to give away, where can you put it?
The table in the breakroom is generally considered the “free table” If something is left on the table it is free for the taking. If you have something from home or your office that you no longer want, you can leave it on the free table for your coworkers to take.
You can be fired for what you post on your personal social media. T/F
From the county IT policy: “Ultimately, you are solely responsible for what you post on line. Before creating online content, consider some of the risks and rewards that are involved. Keep in mind that any of your conduct that adversely affects your job performance, the performance of fellow employees or otherwise adversely affects customer, contracted practitioners, suppliers, or people who work on behalf of Wayne County business interests may result in disciplinary action up to and including termination.”
If you have a concern about another employee of our department who do you go to?
You may go to YOUR supervisor (or their supervisor if your supervisor is the problem). (Bonus points if you said go to the other staff person to work it out)
What federal law governs most of our Aging services
Older American’s Act
What hours can employees access the building with their badges?
Generally 7a-7p
Where can you put thank you notes from clients to share with everyone?
There is a bulletin board in the breakroom where you can share nice notes that you received or give a shout out to your coworkers for a job well done.