Card Benefits
With this benefit, earn 1 Qualifying Mile with every $1 spend on purchases or by flying Frontier
Earn toward Elite Status
This color is used to describe Frontier because it’s environmentally friendly.
Green
How do customers connect with Frontier via SMS Text Message
Customers Call via Mobile (801) 401 9000
I’m an employee and shouldn’t have to pay an annual fee
I can help! We will verify employment and you should see the adjustment in 1-2 billing cycles. (Send a case to Rewards for processing.)
The amount of the Annual Fee for customers who open a Frontier Airlines World Mastercard today (currently waived for the first year for new customers who apply via the Frontier Landing page or Inflight)
$89
Unlock this benefit to Share Miles- making redemption more in reach
Family Pooling
Frontier’s Tag Line
Low Fares Done Right
(We believe the sky is for Everyone)
How can I get free bags?
Spend to Elite Status
How many different plastic designs are there for the Frontier Airlines World Mastercard?
6
5 Animal Designs
1 design without the animal
(Frontier Business Card has a different design)
Reasons why a customer might not be able to redeem miles
Answer varies
The current inflight offer provides for this number of miles after first net purchase
50,000 Frontier Miles
The program name that costs $59.99 annually with a 1x enrollment fee…. It lets kids under 15 travel for free
Discount Den
Length of time before miles expire
12 months
Booking path customer and unable to access the card number
Express the card at our expense
3 ways the primary cardholder can get their voucher code
In the email sent to them
on the BCUS hosted Website
From a Care agent
Earn this Account Anniversary benefit after spending $2,500 in net purchases
$100 Flight Voucher
All-You-Can-Fly fall and winter travel at $299. Name this promotional travel pass
Go Wild
Chat options to navigate the Frontier Bot to get to a Loyalty Agent
English
Memberships
Frontier Miles
Missing Miles or How do I combine… (accounts)
(Enter info)
”Connect”
Unhappy with the Annual Fee and wants to close
Reinforce benefits/Transfer to Retention
Name of Fee for redeeming miles for award travel
…. Waived for cardholders
Award Processing Fee
# of miles you earn for Frontier Purchase
# for Restaurant
# for Everyday
5x Hawaiian
3x Restaurant
1x Everyday
The 5 animals available for plastic designs
Chinook, the Gray Wolf
Hugh, the Manatee
Powder, the Polar Bear
Verde, the Resplendent Quetzal
Wellington, the Black Footed Ferret
Charge posted for $59.99 from Frontier Airlines and the card member just doesn’t recognize it.
Contact Frontier Airlines. It could be the annual renewal for Discount Den membership- or maybe not.
Declined for “Mobile Auth Control”
Use the Card Control Workflow to
1) Advise of Control setting in the Mobile app and show where to find the setting to reset
2) Offer to reset for the cardmember
3) Invite the customer to retry
I can’t redeemy voucher but it says it expires today!
Empathy, apologize, and advise we will credit the account for the confusion (on expire date only)
-Submit a case to Rewards to have the credit applied