EAP
A member tells you a person slipped and fell on the sports court. What would you do?
Initiate a Code 99 and respond to the incident appropriately
A child 8-11 wants to start working out. What would we tell them?
Kids Cardio Club and they need to work out with a parent each time
What are the 3 health insurance programs that we work with?
Silver Sneakers
Silver & Fit
Active & Fit
What do we do when someone requests an age override?
We direct them to the appropriate supervisor. We do not promise anything to the member.
What does YMCA stand for?
Young Men's Christian Association
Why are spinal injuries potentially more prevalent at our facility compared to others with pools?
Due to our shallow pools, if someone dives in they are more likely to hit the bottom of the pool and possibly cause a spinal injury.
DAILY DEMO!!
Membership Inquiry Phone Call- What are all the things we need to on every phone call?
- Introduce your self
- Offer them a guest pass/a tour
- Get their name/email/phone number
- Ask open ended questions
- Ask them their interests
- Send email template after phone call
Give me 2 examples of when would we use a non-unit connection?
- Silver Sneakers couple
- Teen and an Adult membership
What details MUST be checked (or added by staff if missing) on a program registration form?
The name of the class, day/time, and start date
How do you sign up for the newsletter?
Option 1- Sign up through the website
Option 2- Give us their email when they sign up and they will automatically be added to the newsletter distribution
What are 2 new changes to our EAP procedures for Code Greens?
- Putting on gloves
- Everyone counting during CPR
- Rotating every time the AED analyzes
What is the max age that a child can be in the opposite locker room?
5 years old. Once they turn 6 they need to use gender appropriate locker room or the family restroom/changing stalls.
When upgrading someone from an Adult to a Family membership- What paper work is needed and what actions would you preform in CORE?
-Change form stating the changes
-Make the upgrade in CORE
-Collect waivers and code of conducts for adults that are there and any child being added
-Photos
-Scan Cards
What do you do if a sketchy person asks to use our showers?
Do not offer a guest pass. Let them know that our day passes are $20.
Where is our corporate office located?
Carpinteria
What changes in CPR when you have a spinal victim?
You will use a "modified jaw thrust" instead of the "head tilt chin lift" technique when opening their airway.
True or False
An 8 year old child can swim in the pool by themselves
False- they must be 12 to use the pool by themselves.
Exception- they have completed our swim test and have their swim test band on while swimming.
What are the 2 different log ins we have that people can use?
- Group Ex Pro
- My Y Account
What do you do when someone comes in and says that Tri Counties is paying for their membership and or classes?
Ask them if they have submitted anything with Tri Counties.
If they haven't- let them know that they need to submit it through them first other wise they would need to pay out of pocket today.
If they have- Ask them to show you the email conformation that they have been approved. Then you can proceed with the sign up.
What will Alyssa be doing at the end of February?
Having a baby!!
What do you do when the fire alarm goes off?
Call on the walkie to alert other staff and begin evacuating the facility.
What documents need to be uploaded upon sign up/being added to an account?
Waiver and Code of Conduct
DAILY DEMO!!
All the steps for an Operation Ventura sign up.
-Fill out the paperwork
-Collect card and attach to paperwork
-Find all of the classes and invoice them
-Put form in Jason's box not the completed forms box
Give a high level overview on our closing procedures
- Doors locked
- Lights off
- Checking things off on the checklist when we for sure have completed them
- Weight rooms picked up
- Make sure you are walking through with the lifeguard
- If there are problems with closing - we need to call someone (if an emergency) or note it on the checklist.
What country did the YMCA begin in?
England