Advantage
Name 2 benefits that come with the advantage membership.
Tune Ups
15% discount
priority scheduling
Complimentary drain cleaning
NLAP
and more!
Can we service condominiums for electrical work?
YES!
What are the 4 HVAC Departments?
IAQ
Installs
Maintenance
Services
What does the R in HEART stand for?
Recap
True or false: this is the right format for reschedule notes.
11-2 WED 3/30 R/S Per dispatch request (AJB) 3/29/22 4:04 PM
TRUE
How much is the Advantage membership?
19.99/month
True or False: We can repair landscape drains.
False
What does IAQ stand for?
Indoor Air Quality
What are Milestone's HUB core values?
Hungry, Humble, Smart
What guarantee says we will not only match a an equal competitors pricing, but beat it by $100?
Apples to apples guarantee
When would a customer pay $240 for the membership?
If they are signing up to use the complimentary drain cleaning
When would you use the P-REF job type?
When a technician calls in a plumbing referral.
What tank should you drop a security call in?
1SEC
WHY does Milestone exist?
To positively impact our team, customers, and community for God
What is one phrase you should avoid when rebuttaling for a sales call?
"We don’t have pricing in office
“I completely understand
service fee
“free” (say complimentary)
Do not say “I'm not a licensed technician”
The old MAM Plan includes all of the Advantage benefits EXCEPT for which two?
Complimentary DC, Never Lose A Penny & And More!
What time window would a P-ERES call get?
8-9AM
What company monitors our security systems?
National Monitoring Center
What are the 5 services can we service in a residential home?
Electrical
Plumbing
HVAC
Security
Milestone Garage
A ___ ____ is an appointment we could have scheduled with the customer and for whatever reason, they said no.
lost call
What does it mean if an account says 19.99x on it?
This means that Milestone terminated the customer’s membership due to 60 days of past due payments.
_____ is the process of flushing a tankless water heater.
Descaling
True or False: We can book security calls with tenants without speaking with the landlord.
TRUE
Name one component of the Milestone battle plan.
Win the call!
Improve efficiency and eliminate waste
#1 technician choice in DFW
World class leadership training and development
Increase ADV membership
Easiest company to use
What is the 5 step process for cancelling an appointment?
- Confirm reason for the Cancel/reschedule
- Reach out to the appropriate people if a technician has been dispatched to the home
- Fill out the SharePoint for the Cancel/Reschedule
- Put the cancel notes in job notes
- Cancel the call in Successware