True or False
Spare parts are included in the warranty
False
What does the Acronym PCSI stands for?
Purpose
• Cause
• Solution
• Necessary General Information
Package is with carrier and delayed due to a carrier issue. Item is missorted at the carrier facility.
4049
Geroge called in today to get information about the AAA program. You provided this cm with the information he needs. What FU should you use to document the account?
134
Club member is calling because they did not receive their water tank in the box after a repair was done. What is the correct procedure to follow?
Submit a Bates part request form via my Pop-up.
Once a customer wants to cancel their repair, you should delete the pickup from Nessoft and submit a pick-up cancellation request.
False
What word describes Alttitude, Climate and Soil?
Terroir
Nessoft glitch/Website error
4043
If a customer received their machine back from repair and it is still not working and it is sent back immediately for a second repair, what follow up would you use to document the account?
423
What does each letter of the term ‘CREMA’ mean?
Converse, Recommend, Educate, Measure, Advise
Coffees high in bitterness are usually light roasted.
False
What do we call the region between the Tropic of Cancer and Tropic of Capricorn where coffee is grown?
The Coffee Belt
•Spare part is missing from new machine
4041
What is the SKU that auto populates in Nessoft when you are charging a club member for a $65 repair
6011
What distinguishes Nespresso machines (Select all that Apply)?
All of the above
Tashana has advised that she has had her Nespresso machine for over four months and learnt that she needs to descale every three months
False
What are the three pillars of the AAA?
Quality, Sustainability, Productivity
Used for all defective Aeroccino replacements
4039
Jake is threatening to file a legal claim against Nespresso after transferring her to SLS to have her issue resolved properly, what FUP should be used to document her account?
999
How long will it take to be refunded for a returned item/order?
Refunds are completed within 30 days of the date the item is received at our warehouse.
Strip harvesting is currently used and recommended by Nespresso.
False
Member received someone else’s
order and would like to keep it. What should be done?
Locate original account and order and notate. Place a new order on receiver’s account with original contents and manually charge and process. Document the account with FUP.
Used if a promotional code is not working
101
What FUP should be used to document an account that a $20 club credit was added to?
703
How many Capsules are in the N20 Sleeve
5 Capsules