CaCHING
BTG
What is $14.00
The search engine we use to find the most up-to-date information.
What is CoPilot?
I need to blocklist a device.
What is NBOP?
Main Dashboard
Otis really wants to get Spectrum Mobile service.. but does not like "certain people" tracking him. What kind of billing do we require for him to have service with us.
What is Autopay?
Unlimited
What is $29.99
What is the program we use to start the call off.
What is AgentOS?
I need to find the statements in SM360- which tab will I find them.
What is Billing Tab?
I am not sure if I can help this person. Where do I go to find out if I keep this or send it somewhere else.
What is Scope of Support?
Brooklynn wants to know when she has to pay her bill. Her bill billing cycle is the 7th to 6th each month. When will her bill be due each month.
What is 27th (20days)?
What is $39.99
Where we would find: Overview/Devices/Billing/Orders&Returns/Lines & Data.
What is SM360?
I need to make an additional payment on my DPP.
What is Devices tab?
What is Merge?
Elmer just asked you a question.. what are you suppose to use right after the question.
What is ARM.
Standalone
What is $10.00/ line in addition to the per month.
I need to fill out a form for an OTL.
What is UCM?
Customer calls in and said they received an email we needed more information to verify them. Where do we send them.
What is Fraud Protection Team?
Customer just moved from one location to another, and lost their bundle discount.. What do I need to do so they can get their discount back on their account.
What is Link?
I am SO hungry!! I made a huge roast, mashed potatoes, gravy, a blackberry pie, and brought a 2 liter of Diet Coke for lunch today. I just warmed everything up in the fishbowl and put it on my desk. If I use a spork, can I eat it all?
No. Can only eat finger sized foods.
1.5gig+1unlimited plan= $
What is $29.99+ $14.00(2)=$57.99
Send a customer to self-help
What is EHH?
Customers phone has been sent via FedEx and has not been home a couple days. They have received 1 tag about delivery. How many times will they attempt to deliver.
What is 3 attempts.
As you work to assist Hazel, you discover that the names on their Core account and Mobile account do not match. What will you do next?
What is Account Takeover?
Julie purchased an iPhone 14 pro max 6 months ago, and now her screen is broke, when she accidently ran it over with her car. She wants to add SMPP. Can she add it now? and why/why not.
What is No?